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- Tasks: Lead customer service strategy and manage front-line teams for exceptional service.
- Company: A leading travel experiences firm in Greater London.
- Benefits: Flexible hybrid working, competitive compensation, and great work-life balance.
- Why this job: Make a real impact on customer experiences in the travel industry.
- Qualifications: 10+ years in customer operations with strong leadership skills.
- Other info: Opportunity to build stakeholder relationships and drive operational excellence.
The predicted salary is between 48000 - 72000 £ per year.
A leading travel experiences firm in Greater London is seeking a Service Delivery Director to define and lead customer service strategy. This role involves managing front-line teams to ensure exceptional service, driving operational excellence, and advocating for customers.
With a minimum of 10 years in customer operations, the ideal candidate will have strong leadership skills and be capable of building stakeholder relationships.
The position offers flexible, hybrid working arrangements and competitive compensation packages.
Director of Customer Experience & Service Delivery employer: Viator
Contact Detail:
Viator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Experience & Service Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company’s customer service strategy. Show us how your experience aligns with their goals, and be ready to share examples of how you've driven operational excellence in previous roles.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your enthusiasm for the role. It keeps you fresh in their minds!
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Director of Customer Experience & Service Delivery
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Director. Highlight your experience in customer operations and leadership skills, and don’t forget to mention any relevant achievements that showcase your ability to drive operational excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how your background aligns with our mission. Be specific about how you can contribute to our customer service strategy.
Showcase Your Leadership Style: In your application, give us a glimpse of your leadership style. We want to know how you manage teams and build relationships with stakeholders. Share examples that demonstrate your ability to inspire and advocate for customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Viator
✨Know the Company Inside Out
Before your interview, dive deep into the travel experiences firm’s mission, values, and recent projects. Understanding their customer service strategy will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Experience
With a minimum of 10 years in customer operations, be ready to discuss specific examples of how you've led teams to success. Prepare stories that highlight your ability to drive operational excellence and advocate for customers, as these are key aspects of the role.
✨Prepare for Behavioural Questions
Expect questions that assess your problem-solving skills and how you handle challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you demonstrate your leadership capabilities and stakeholder relationship-building skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s future plans or their approach to customer experience. This not only shows your enthusiasm but also gives you a chance to gauge if the company culture aligns with your values.
