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For Companies At a Glance
- Tasks: Build and nurture a vibrant community around the Bókun brand to drive customer success.
- Company: Join Bókun, a fast-growing travel tech company under Tripadvisor.
- Benefits: Enjoy competitive salary, health benefits, flexible work, and generous vacation time.
- Why this job: Make a real impact in the travel industry while growing your marketing skills.
- Qualifications: Experience in community/customer marketing and social media strategies required.
- Other info: Collaborative environment with opportunities for professional growth and travel perks.
The predicted salary is between 30000 - 42000 £ per year.
About Bókun
Bókun, a subsidiary of Tripadvisor, is a rapidly growing travel technology company that offers cutting‑edge solutions to the Tours and Experiences industry. Our comprehensive suite of tools enables Tour Operators, Travel agencies, and OTAs to streamline their operations and expand their reach. At Bókun, we are committed to delivering innovative solutions that empower our users to grow their businesses and enhance customer experiences.
Position Overview
Bókun is seeking a passionate and results‑oriented Community & Customer Marketer to join our team. The ideal candidate will focus on building and nurturing a vibrant community around the Bókun brand, both online and offline, to drive customer success, engagement and referrals.
Key Responsibilities
- Build a Bókun Community: You will develop and implement strategies to create a space where tour and attraction businesses can learn, network, and grow.
- Drive Customer Success: You will design and execute programs (webinars, newsletters, social content) to reactivate our Free supplier base and educate and engage new customers.
- Fuel Growth Through Referrals: Collaborate with product to enhance brand and product affinity, driving a significant increase in customer referrals.
- Social Media Champion: You will develop and implement a content strategy to increase reach, engagement, and ultimately drive qualified leads.
- Multi‑faceted Marketing Expertise: Collaborate with marketing, sales, and product teams to integrate community initiatives into broader campaigns and leverage Tripadvisor's resources for co‑marketing opportunities.
- Stay Ahead of the Curve: Proactively identify new trends and opportunities to enhance customer engagement and loyalty.
The Ideal Candidate
- Proven track record of building and nurturing online communities.
- Deep understanding of how community engagement impacts customer satisfaction and business goals.
- Experience with social media marketing strategies and best practices.
- A minimum of 2 years of experience in community/customer marketing or a related field.
- Excellent project management and organizational skills.
- Ability to prioritize tasks and adjust strategies based on community feedback and needs.
- Proactive in identifying challenges, improving processes, and challenging the status quo.
- Strong interest in travel and technology.
- Passion for travel and technology.
What We Offer
- Competitive salary with performance‑based incentives.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Generous vacation and paid time off policy.
- Opportunities for professional growth and development within a rapidly expanding organisation.
- Collaborative and supportive work environment with a team of dedicated professionals.
- The chance to make a real impact in the travel and tourism industry.
Perks of Working at Viator
- Competitive compensation packages, including base salary and annual bonuses.
- “Work your way” with flexibility to suit your lifestyle.
- Flexible schedule.
- Donation matching.
- Tuition assistance.
- Lifestyle benefit.
- Travel perks.
- Employee assistance program.
- Health benefits.
Application
At Bókun, we value diversity, creativity, and collaboration. If you are ready to join us on our mission to transform the tours and activities industry and possess the skills and experience required for this role, we encourage you to apply now.
How To Apply
To apply, please submit your resume and a cover letter detailing your relevant experience and qualifications for this role. Additionally, please provide any examples of successful digital marketing campaigns or projects you've managed in the past.
Our Values
- We aspire to lead.
- We’re relentlessly curious.
- We’re better together.
- We serve our customers, always.
- We strive for better, not perfect.
- Our workplace is for everyone.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability, please reach out to your individual recruiter or send an email to AccessibleRecruiting@Tripadvisor.com and let us know the nature of your request. Please include the job requisition number in your message.
Community & Customer Marketer I Bókun employer: Viator
Contact Detail:
Viator Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community & Customer Marketer I Bókun
✨Tip Number 1
Get social! Engage with Bókun on platforms like LinkedIn and Twitter. Comment on their posts, share your thoughts, and show your passion for community marketing. This helps you get noticed and demonstrates your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Attend industry events or webinars related to travel tech. Connect with current Bókun employees or other professionals in the field. Building relationships can lead to valuable insights and potential referrals.
✨Tip Number 3
Showcase your skills! Create a portfolio of your past community marketing projects or campaigns. Use this as a conversation starter during interviews to highlight your experience and how it aligns with Bókun's goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Bókun team and contributing to their mission.
We think you need these skills to ace Community & Customer Marketer I Bókun
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for travel and technology shine through. We want to see how your passion aligns with Bókun's mission to transform the tours and activities industry.
Tailor Your Cover Letter: Make sure to customise your cover letter for this role. Highlight your experience in community and customer marketing, and share specific examples of successful campaigns you've managed that relate to the job description.
Be Authentic: We value diversity and unique perspectives, so don’t be afraid to show your true self in your application. Share your personal experiences and insights that make you a great fit for our team.
Apply Through Our Website: To ensure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and get back to you faster!
How to prepare for a job interview at Viator
✨Know the Bókun Brand
Before your interview, dive deep into understanding Bókun's mission and values. Familiarise yourself with their products and how they empower tour operators and travel agencies. This knowledge will help you connect your experience to their goals and show that you're genuinely interested in being part of their community.
✨Showcase Your Community Building Skills
Prepare specific examples of how you've successfully built or nurtured online communities in the past. Highlight any strategies you've implemented that led to increased engagement or customer satisfaction. This will demonstrate your capability to drive customer success and align with Bókun's focus on community.
✨Be a Social Media Whiz
Since the role involves social media marketing, come ready to discuss your experience with various platforms. Share successful campaigns you've managed and how you measured their impact. Being able to articulate your social media strategy will show that you can effectively increase reach and engagement for Bókun.
✨Stay Ahead of Trends
Research current trends in the travel technology sector and think about how they could apply to Bókun. Be prepared to discuss innovative ideas that could enhance customer engagement and loyalty. This proactive approach will highlight your passion for the industry and your ability to contribute to Bókun's growth.