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For Companies At a Glance
- Tasks: Manage client telecommunication contracts and support, ensuring high-quality service delivery.
- Company: Join Viasat, a global leader in communication technology with over 35 years of innovation.
- Benefits: Enjoy a diverse work environment, opportunities for growth, and the chance to make a global impact.
- Why this job: Be part of a mission-driven team that values creativity, inclusivity, and positive change.
- Qualifications: Degree in Engineering and 6+ years of telecom experience required; customer service skills essential.
- Other info: Opportunity to travel and work in a dynamic global environment.
The predicted salary is between 28800 - 42000 £ per year.
About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
- Management of Client Telecommunication support contracts and rotational personnel incumbent within Clients direct.
- Point of contact for Clients and lead all aspects of their needs as well as the delivery of services, systems, or equipment.
- Support of Ad hoc Clients and personnel ensuring they can complete tasks to a high standard.
- Responsible for technical knowledge of current & legacy offshore Telecoms system including; PAGA, CCTV, Radio (Handheld and base station UHF/VHF, Leaky feeder and distribution), LOS Radio, EPIRB, PABX (Mitel especially), Fibre Optic network & distribution, VSAT & TVRO including entertainment back and distribution.
- Provide Engineering support to Internal Sales Department.
- Provide Engineering support to Clients and the Field Team.
- Provide proposals for works and quotes requested by Clients.
- Point of Contact to Clients with Telecommunication Support Agreements as well as Ad hoc Clients.
- Responsible for the management of Telecommunication Support contracts and of Field personnel in the delivery of contracts.
- Participate in client meetings, communications, and provide support in the pursuance of additional business opportunities.
- Arrange the Purchase, Build, Testing and Shipping of goods for project supply.
- Complete all required documentation relevant to the project.
- Responsible for coordinating telecommunication systems installation projects ensuring the successful delivery of each Project assigned within timescale and to budget ensuring that all customer requirements are met.
- Collaborate with the Field Operations Manager for the appropriate allocation of technical resources.
- Complete direct reports annual appraisals along with setting Company and individual Objectives.
- Support and uphold the Quality program within Technical Services in a manner that complies or exceeds our ISO certification using or developing templates, checklists, or other tools that enable the repeatable execution of successful projects.
- Support the commitment of an HS&E program across all work groups that provides the appropriate training, awareness, and job planning for zero incidents and accidents, both in the office or customer worksites.
What you'll need
- Degree in Engineering (Preferably in Electrical & Electronics, or Telecommunications) or equivalent 6+ years of experience.
- Proven Offshore Operational experience.
- Proven operations Management experience.
- Experience within Telecom industry.
- Able to demonstrate a high level of customer service skills.
- Ability to communicate effectively.
- Ability to travel up to 25%.
- Ability to work in a global environment.
What will help you on the job
- Professional and ethical behavior.
- Self-motivated and desire to learn.
- Time management skills.
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
Telecommunications Program Engineer, Client Services employer: Viasat
Contact Detail:
Viasat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telecommunications Program Engineer, Client Services
✨Tip Number 1
Familiarise yourself with the specific telecommunications systems mentioned in the job description, such as PAGA, CCTV, and VSAT. Having a solid understanding of these technologies will not only boost your confidence but also demonstrate your technical expertise during interviews.
✨Tip Number 2
Network with professionals in the telecommunications industry, especially those who have experience in offshore operations. Engaging with them on platforms like LinkedIn can provide you with valuable insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your previous experience in managing client relationships and contracts. Be ready to share specific examples of how you've successfully delivered projects on time and within budget, as this aligns closely with the responsibilities of the role.
✨Tip Number 4
Showcase your commitment to safety and quality standards in your discussions. Since the role involves upholding HS&E programs and ISO certification, highlighting any relevant experience or training in these areas will set you apart from other candidates.
We think you need these skills to ace Telecommunications Program Engineer, Client Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Telecommunications Program Engineer position. Tailor your application to highlight relevant experience and skills that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 6+ years of experience in the telecommunications industry, particularly any offshore operational experience. Use specific examples to demonstrate your technical knowledge and customer service skills.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention how your values align with Viasat's mission and how you can contribute to their goals. Be sure to address your ability to work in a global environment and your commitment to safety and quality.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Viasat
✨Showcase Your Technical Knowledge
Make sure to brush up on your understanding of telecommunications systems, especially those mentioned in the job description like PAGA, CCTV, and VSAT. Be prepared to discuss your experience with these technologies and how you've applied them in past roles.
✨Demonstrate Customer Service Skills
Since the role involves a high level of client interaction, be ready to share examples of how you've successfully managed client relationships in the past. Highlight any situations where you went above and beyond to meet client needs.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in previous roles, particularly in offshore operations, and how you overcame them. This will show your ability to think critically under pressure.
✨Emphasise Team Collaboration
The job requires working closely with various teams, so be prepared to discuss your experience in collaborative environments. Share specific examples of how you've worked with cross-functional teams to achieve project goals, ensuring you highlight your communication skills.
