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For Companies At a Glance
- Tasks: Monitor and manage network operations to ensure reliable service for customers worldwide.
- Company: Join Viasat, a leader in global communication technology with a mission to connect the world.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Be part of the tech revolution in space and make a real impact on global connectivity.
- Qualifications: Experience in operational environments and a passion for technology and problem-solving.
- Other info: Dynamic team environment with opportunities for continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
About Us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What You'll Do
Our customers rely on Viasat products and services to connect and remain connected to their world wherever they are, at times in hazardous and life-threatening situations. We provide a global network that our customers depend on, and in Viasat Network Operations, our aim is to ensure reliable and robust operation of those vital services so that our customers never question that reliance.
You have a dedicated passion to understand how things work and how they can be improved. You are passionate about technology, its applications, and how it can contribute positively to society both today and into the future. You read, study, and continuously develop your skills, cultivating innovative ideas, and you communicate those concepts effectively, in a way that inspires others to embrace and follow your vision.
The NOC Controllers role is an exciting opportunity to work with like-minded, brilliant people, and get involved in the technology revolution happening in Space. You will play a key role in the Service Monitoring and Incident management team, providing support functions to Subject Matter Experts to take the most relevant and effective action.
The scope covers from the detection and identification of significant incidents, recording and communication of the incident, determination of issue and probable root cause through analysis and tools, the identification and execution of remedial actions to ensure services remain in their optimal state, through to reporting on the effectiveness of the solutions to drive further improvements.
The role will include the identification of Continuous Improvement opportunities, defining a solution to the issue and delivering on it or promptly raising it to the next supporting technical level.
This is not a Cisco networking position.
The day-to-day
- Proactively respond to alarms to minimise any possible service outage
- During service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible
- Escalate as specified in the relevant procedures and handle the communication to the interested parties.
- Produce timely and accurate reports
- Perform regular daily and routine checks on all systems and services to ensure their reliability
- Provide feedback on operational issues to other controllers, NOC support engineers and managers
- Contribute on keeping up to date procedures, documentation and contact details
- Participate in network activities coordination, especially if these are real time activities, emergency, short notice or out the working hours
- Provide support as necessary to Land Earth Stations in maintaining network carrier levels
- Monitor the progress of any distress traffic in the network and take immediate action if necessary
- Identify areas for automation to reduce manual efforts where possible
- Proactively contribute to continuous improvement by adopting a proactive mind-set, presenting ideas to management, and championing continuous improvement at team level
- Create efficient operational and technical processes/procedures, reclaiming time from waste
- Provide support through coaching and training to other engineers and teams
- Provide support for Customer care cases within the time frame as they are defined by the SLA
- Ensure all the scheduled activities are successfully accomplished
Tools
- Operate the NOC monitoring facilities, report any anomalous operations of the facilities and provide first line maintenance to ensure their continued availability
- Assist with the planning and implementation of various NOC projects
- Usage of Service Now for ITIL process (especially incident and change management)
- Usage of automation platforms, techniques and scripting
- Knowledge of Service Now
General
- Maintain logbook for all NOC activities
- Generate outage - shift - daily reports.
- Assist with training of new shift controllers
- Assist users with inquiries/difficulties
- Assist with the development and implementation of network and NOC operational procedures.
- Assist with the introduction of new services, new network co-ordination stations, land earth stations and mobile earth stations.
What You'll Need
- Experience on shift working pattern
- Experience in Operational environments
- Technical education in electronics and/or telecommunications
- Good understanding of satellite communication networks, systems, and propagation.
- Knowledge of VSAT, Ka band, L Band and C bands
- Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc) and architecture (routers, switches, firewall, etc.)
- Good PC skills with knowledge of MS Windows and MS Office
- Must be able to communicate at all organizational levels
- History of being a team player and team builder
- Critical ability to set the right priorities in a complex environment
- Strong troubleshooting and analytical skills
- Positive and energetic attitude
- Capability to work autonomously as well as a self-starter and self-motivated
- Honest, Respectful and Patient
- Ability to adapt and change in a dynamic working environment
What Will Help You On The Job
- Experience in VSAT and ground stations installation
- Experience with Viasat systems/services
- Experience with mobile network and user terminals
- Working experience on Cisco routers, switches, firewalls and monitoring tools
- CCNA Cisco certified
- Skills in automation platforms, techniques and scripting
EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic.
NOC Controller in Slough employer: Viasat
Contact Detail:
Viasat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NOC Controller in Slough
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to current employees at Viasat on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews like a pro! Research Viasat’s mission and values, and think about how your skills align with their goals. Practice common interview questions and be ready to share examples of how you've tackled challenges in past roles.
✨Tip Number 3
Show your passion for technology! During interviews, express your enthusiasm for satellite communications and how you can contribute to Viasat's mission. Share any relevant projects or experiences that highlight your dedication to continuous improvement.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace NOC Controller in Slough
Some tips for your application 🫡
Show Your Passion for Technology: When you're writing your application, let your enthusiasm for technology shine through! We want to see how you understand its impact on society and how it can be improved. Share any relevant experiences that highlight your passion.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to operational environments and satellite communication networks. We appreciate a well-structured application!
Highlight Your Team Spirit: Since we value teamwork, make sure to mention any collaborative projects or experiences you've had. Show us how you've contributed to a team and how you can bring that positive energy to our NOC Controllers team.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Viasat
✨Know Your Tech
Make sure you brush up on your knowledge of satellite communication networks and systems. Familiarise yourself with the specific technologies mentioned in the job description, like VSAT and different frequency bands. Being able to discuss these topics confidently will show that you're genuinely interested and knowledgeable about the role.
✨Show Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully identified and resolved technical issues. Viasat values proactive problem solvers, so be ready to share how you approached challenges and what the outcomes were. This will demonstrate your analytical skills and ability to work under pressure.
✨Communicate Clearly
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might be asked to explain complex technical concepts, so think about how you can simplify your explanations for different audiences. Good communication can set you apart from other candidates.
✨Emphasise Continuous Improvement
Viasat is looking for someone who champions continuous improvement. Think of ways you've contributed to process enhancements in previous roles. Be prepared to discuss your ideas on how to improve operations or automate tasks, as this aligns perfectly with the company's goals.