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For Companies At a Glance
- Tasks: Manage client relationships and ensure smooth service delivery in the Managed Communications industry.
- Company: Join Viasat, a global leader in communication solutions with over 35 years of innovation.
- Benefits: Enjoy opportunities for growth, collaboration, and a supportive work environment.
- Why this job: Be part of a mission-driven team that values inclusivity and positive impact on the world.
- Qualifications: 5+ years in Service Delivery or similar role, preferably in the Energy sector.
- Other info: Work closely with experienced professionals and gain insights into service quality measurement.
The predicted salary is between 36000 - 60000 £ per year.
About us
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you'll do
The role of a Service Delivery Manager (SDM) is critical to client satisfaction and successful delivery of solutions in the Managed Communications industry. The SDM's job description involves being responsible for ensuring that solutions sold are efficiently packaged, staged and delivered to customers, both internally and externally. This position requires a combination of technical, management, and people skills to ensure smooth operations.
The day-to-day
- The SDM is responsible for developing and maintaining relationships with customers, ensuring customer requirements are met, and coordinating service delivery with other teams within the organization.
- The role involves incident management trends, problem management, change management, and release management while maintaining regular communication with the clients.
- The SDM also monitors service level agreements (SLAs), identifies opportunities for improving service delivery, makes internal recommendations, and guides resources.
- This position requires excellent communication skills, as the SDM regularly interacts with both technical and non-technical stakeholders.
Overall, an SDM should be able to work collaboratively with other teams, have a strong understanding of solutions sold (technical and commercial), business operations, excellent communication skills, and possess effective people skills.
What you'll need
- Minimum 5 years of experience in a Service Delivery capacity or similar job function preferred.
- Demonstrated ability in managing Service Delivery for high profile Energy sector clients.
- Manages the overall delivery of solutions sold and ensures they meet the needs of the organization.
- Coordinates communication between various internal departments to ensure seamless delivery of services.
- Implements service level agreements (SLAs) to ensure solutions sold are delivered efficiently and effectively.
- Takes responsibility for the quality of services provided and manages the resolution of any recurring issues that arise.
- Monitors and reports on service delivery performance to identify areas for improvement.
- Encourages the adoption of emerging technologies to continually improve service delivery.
- Provides leadership, guidance, and supervision to the Sales team for the overall service experience of the customer.
- Organizes and delivers quarterly, semi-annual, or annual performance reviews with customers.
What will help you on the job
You will be working alongside an experienced SDM to assist in getting to know the organization and our tools for service quality measurement. We maintain multiple service portals that provide key insights into customer site performance. Sales Account Managers will collaborate with you on how best to positively develop the customer relationship.
Service Delivery Manager employer: Viasat
Contact Detail:
Viasat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with the Managed Communications industry, especially focusing on service delivery models. Understanding the nuances of how services are packaged and delivered will give you an edge in discussions during interviews.
✨Tip Number 2
Network with current or former Service Delivery Managers, particularly those who have experience in the Energy sector. They can provide valuable insights into the role and may even refer you to opportunities within their networks.
✨Tip Number 3
Brush up on your communication skills, as this role requires regular interaction with both technical and non-technical stakeholders. Practising clear and concise communication can help you stand out during interviews.
✨Tip Number 4
Research Viasat's recent projects and initiatives in service delivery. Being knowledgeable about their work will not only show your interest but also allow you to discuss how your skills align with their goals during the interview.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Delivery Manager. Familiarise yourself with the key skills required, such as incident management, communication, and service level agreements.
Tailor Your CV: Customise your CV to highlight relevant experience in service delivery, particularly in the Energy sector. Emphasise your ability to manage client relationships and coordinate with internal teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples from your past experiences that demonstrate your skills in managing service delivery and improving customer satisfaction.
Highlight Communication Skills: Since excellent communication is crucial for this role, ensure your application reflects your ability to interact effectively with both technical and non-technical stakeholders. Provide examples of how you've successfully communicated in previous roles.
How to prepare for a job interview at Viasat
✨Understand the Role
Make sure you have a clear understanding of what a Service Delivery Manager does. Familiarise yourself with the key responsibilities such as managing service delivery, incident management, and maintaining SLAs. This will help you articulate how your experience aligns with the role.
✨Showcase Your Communication Skills
Since the role involves regular interaction with both technical and non-technical stakeholders, be prepared to demonstrate your communication skills. Share examples from your past experiences where effective communication led to successful outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle service delivery challenges. Think of specific instances where you improved service delivery or resolved issues, and be ready to discuss them in detail.
✨Highlight Your Leadership Experience
As an SDM, you'll need to provide guidance and supervision to teams. Be prepared to discuss your leadership style and any relevant experiences where you successfully led a team or project, particularly in high-pressure situations.
