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- Tasks: Lead the design and delivery of impactful training programmes for diverse teams.
- Company: Viasat, a leading tech company in Greater London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborate globally to enhance customer support and experience.
- Why this job: Shape customer experience and support through innovative training strategies.
- Qualifications: Strong analytical skills and experience with training tools like NICE and Salesforce.
The predicted salary is between 60000 - 80000 £ per year.
Viasat in Greater London is seeking a Customer Experience and Technical Trainer to lead the design and delivery of training programs for internal and external teams. The role involves standardizing training methodologies, measuring program impact, and collaborating closely with global teams to enhance customer support and experience.
Ideal candidates will possess:
- Strong analytical skills
- The ability to adapt training to varied audiences
- Experience with training tools like NICE and Salesforce
A background in technology or telecommunications is advantageous.
Global CX & Technical Training Lead in London employer: Viasat
Contact Detail:
Viasat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CX & Technical Training Lead in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Viasat on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get our foot in the door.
✨Tip Number 2
Show off your skills! Prepare a portfolio or presentation that highlights your training methodologies and any successful programmes you've led. This will help us stand out during interviews and demonstrate our expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help us refine our answers and boost our confidence when discussing our experience with tools like NICE and Salesforce.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight how our skills align with Viasat's needs in customer experience and technical training.
We think you need these skills to ace Global CX & Technical Training Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Global CX & Technical Training Lead role. Highlight any relevant training methodologies you've used and your experience with tools like NICE and Salesforce.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer experience and how your background in technology or telecommunications makes you a great fit for the team at Viasat.
Showcase Your Analytical Skills: Since the role requires strong analytical skills, be sure to include examples of how you've measured program impact in previous roles. This will show us that you can bring valuable insights to our training programs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Viasat
✨Know Your Training Tools
Familiarise yourself with training tools like NICE and Salesforce before the interview. Be ready to discuss how you've used these tools in past roles, as this will show your technical proficiency and understanding of the industry.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical skills, especially in measuring program impact. Think about specific metrics or outcomes from previous training programmes you've led and be ready to share these insights.
✨Adaptability is Key
Viasat values the ability to adapt training for varied audiences. Come prepared with examples of how you've tailored your training methods to suit different groups, whether they are internal teams or external clients.
✨Collaborative Spirit
Since the role involves working closely with global teams, emphasise your experience in collaboration. Share stories that demonstrate your ability to work effectively across different cultures and time zones, showcasing your teamwork skills.