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- Tasks: Create and deliver training programmes to boost technical skills and customer service.
- Company: Leading global telecommunications company based in Greater London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Join a mission-driven team focused on enhancing customer experiences worldwide.
- Qualifications: Strong analytical skills and experience in training design required.
- Other info: Collaborative environment with diverse teams and impactful projects.
The predicted salary is between 36000 - 60000 £ per year.
A global telecommunications company in Greater London is seeking a Customer Experience and Technical Trainer. The role involves developing and delivering training programs that enhance technical knowledge and customer service.
Responsibilities include:
- Creating standardised training modules
- Adapting methodologies for diverse teams
- Measuring program effectiveness
Ideal candidates will have strong analytical skills, experience in training design, and the ability to work collaboratively across functions. This position supports the mission of delivering exceptional customer experiences and effective operational performance.
Global CX & Technical Training Specialist employer: Viasat
Contact Detail:
Viasat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CX & Technical Training Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your training design experience and customer service successes. This will give you an edge when discussing your qualifications in interviews.
✨Tip Number 3
Prepare for those interviews! Research the company’s training methodologies and think about how you can adapt your approach to fit their needs. Tailoring your responses will show you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Global CX & Technical Training Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of a Global CX & Technical Training Specialist. Highlight any relevant training design experience and analytical skills to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experiences and how your background makes you a perfect fit for this role. Keep it engaging and personal.
Showcase Your Collaborative Spirit: Since this role involves working across functions, be sure to mention any past experiences where you've successfully collaborated with diverse teams. We love seeing how you can bring people together to achieve common goals!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Viasat
✨Know Your Stuff
Make sure you brush up on the latest trends in customer experience and technical training. Familiarise yourself with the company's training methodologies and be ready to discuss how you can adapt them for diverse teams.
✨Showcase Your Analytical Skills
Prepare examples of how you've used data to measure the effectiveness of training programs in the past. Be ready to explain your thought process and how it led to improved customer experiences.
✨Collaborate Like a Pro
Since this role involves working across functions, think of instances where you've successfully collaborated with different teams. Highlight your communication skills and how they contributed to achieving common goals.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer experience and training. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
