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- Tasks: Create engaging training programmes to boost technical knowledge and customer support.
- Company: Global satellite communications leader focused on enhancing customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while developing your training skills.
- Qualifications: Strong analytical skills and experience with NICE, ServiceNow, or Salesforce.
- Other info: Join a dynamic team dedicated to continuous improvement and innovation.
The predicted salary is between 36000 - 60000 £ per year.
A global satellite communications company is seeking a Customer Experience and Technical Trainer to enhance technical knowledge across internal and external teams. The role requires developing programs that deliver exceptional support to customers, ensuring engagement through diverse learning methods.
Ideal candidates should possess strong analytical skills, and proficiency in tools like NICE, ServiceNow, and Salesforce. The position demands a focus on continuous improvement, making significant contributions to customer experience and team performance.
Global CX & Technical Training Leader employer: Viasat
Contact Detail:
Viasat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CX & Technical Training Leader
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! If you've got experience with tools like NICE, ServiceNow, or Salesforce, make sure to highlight that in conversations. Demonstrating your proficiency can set you apart from the crowd.
✨Tip Number 3
Prepare for the unexpected! During interviews, be ready to discuss how you've contributed to customer experience improvements in the past. Share specific examples that showcase your analytical skills and ability to drive results.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a chance to showcase your enthusiasm right from the start.
We think you need these skills to ace Global CX & Technical Training Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the role of Global CX & Technical Training Leader. Highlight your analytical skills and any experience with tools like NICE, ServiceNow, and Salesforce to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about enhancing customer experience and how your background makes you the perfect fit for this role. We love seeing genuine enthusiasm!
Showcase Your Learning Methods: Since the role involves diverse learning methods, share examples of how you've successfully engaged teams in the past. Whether it's through workshops, e-learning, or hands-on training, we want to see your creativity in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Viasat
✨Know Your Tools Inside Out
Make sure you’re well-versed in NICE, ServiceNow, and Salesforce. Familiarise yourself with their functionalities and how they can enhance customer experience. Be ready to discuss specific examples of how you've used these tools in previous roles.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical skills by discussing past experiences where you’ve used data to drive improvements. Think about metrics you’ve tracked and how they influenced your training programmes or customer support strategies.
✨Engagement is Key
Since the role focuses on diverse learning methods, come prepared with ideas on how to engage different audiences. Share examples of innovative training techniques you’ve implemented that kept learners engaged and improved retention.
✨Continuous Improvement Mindset
Highlight your commitment to continuous improvement. Discuss how you’ve identified areas for enhancement in previous roles and the steps you took to implement changes. This will show your potential employer that you’re proactive and dedicated to elevating customer experience.
