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- Tasks: Lead the design and delivery of impactful training programmes for diverse teams.
- Company: Viasat, a leading tech company in Greater London focused on customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a dynamic team in a fast-paced environment with excellent career advancement potential.
- Why this job: Shape the future of customer support while working with global teams and innovative tools.
- Qualifications: Strong analytical skills and experience with training tools like NICE and Salesforce.
The predicted salary is between 60000 - 80000 £ per year.
Viasat in Greater London is seeking a Customer Experience and Technical Trainer to lead the design and delivery of training programs for internal and external teams. The role involves standardizing training methodologies, measuring program impact, and collaborating closely with global teams to enhance customer support and experience.
Ideal candidates will possess:
- Strong analytical skills
- The ability to adapt training to varied audiences
- Experience with training tools like NICE and Salesforce
A background in technology or telecommunications is advantageous.
Global CX & Technical Training Lead employer: Viasat
Contact Detail:
Viasat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global CX & Technical Training Lead
✨Tip Number 1
Network like a pro! Reach out to current employees at Viasat or in similar roles on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or presentation that highlights your training methodologies and any measurable impacts you've had in previous roles. This will help us stand out during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine our answers, especially focusing on how we can adapt training for different audiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can tailor our application to highlight our experience with tools like NICE and Salesforce.
We think you need these skills to ace Global CX & Technical Training Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your analytical skills and any experience with training tools like NICE and Salesforce, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Global CX & Technical Training Lead role. Share specific examples of how you've adapted training for different audiences and the impact it had.
Showcase Your Collaboration Skills: Since this role involves working closely with global teams, mention any past experiences where you successfully collaborated across different departments or locations. We love seeing teamwork in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Viasat
✨Know Your Training Tools
Familiarise yourself with training tools like NICE and Salesforce before the interview. Be ready to discuss how you've used these tools in past roles and how they can enhance customer experience.
✨Showcase Your Analytical Skills
Prepare examples that demonstrate your strong analytical skills. Think about how you've measured the impact of training programs in the past and be ready to share specific metrics or outcomes.
✨Adaptability is Key
Viasat values the ability to adapt training for varied audiences. Come prepared with examples of how you've tailored training content to meet the needs of different groups, whether internal teams or external clients.
✨Collaborate and Communicate
Highlight your experience in collaborating with global teams. Be ready to discuss how you’ve worked with diverse groups to enhance customer support and experience, showcasing your communication skills throughout.