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- Tasks: Train global teams on satellite network processes and tools for exceptional customer support.
- Company: Join Viasat, a leader in global communication solutions with a mission to change the world.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing customer experiences through innovative training programmes.
- Qualifications: Experience in training, strong communication skills, and a passion for customer service.
- Other info: Dynamic role with opportunities to collaborate globally and drive continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
About us: One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What you’ll do: As the Customer Experience (CX) and Technical Trainer, you will be responsible for training Viasat's internal and external global teams on the processes, tools, and products that support our satellite network. You will be responsible for developing and delivering a standardised programme to improve our internal team's technical knowledge, ensuring our customers receive an exceptional level of support and an outstanding experience in every interaction.
The day-to-day:
- Deliver Best-in-Class Global Training: Assess, standardise, document, and implement a scalable Customer Support training program across all regions. Ensure consistency while adapting to regional needs, equipping teams worldwide with accurate, up-to-date knowledge to deliver exceptional customer experiences at every interaction.
- Adapt Training Methodologies: Apply expertise in diverse learning styles and delivery methods to meet the needs of globally distributed teams. Design and deliver programs that combine product update sessions, interactive e-learning modules, and hands-on workshops to ensure engagement and knowledge retention across multiple regions and time zones. Tailor content to market and regional differences while maintaining consistency in standards and outcomes.
- Measure and Optimise Impact: Establish robust KPIs, OKRs and metrics to track learner satisfaction, team performance, and knowledge retention. Continuously analyse data and feedback to refine programs, ensuring measurable improvements in operational efficiency and learner engagement.
- Maintain Highest Standards: Develop and maintain comprehensive training documentation informed by global guidelines. Use data-driven insights to optimise content and delivery methods, ensuring seamless handoffs between teams and alignment with business goals.
- Bridge Business and Customer Needs: Collaborate with global sales, commercial, and product teams to identify knowledge gaps and process changes. Ensure training initiatives directly contribute to improved CX, operational performance and adoption of Viasat services.
- Run Case Studies and Share Insights: Lead post-training and lessons-learned reviews of case studies to evaluate the effectiveness of programs and identify improvement opportunities. Consolidate findings into actionable insights and share outcomes with global business units to drive alignment, improve processes, and reinforce guidelines across regions.
- Drive Continuous Improvement: Stay ahead in the dynamic satellite communications landscape by creating programs that accommodate product updates, regional requirements, and evolving business priorities. Align all initiatives with commercial objectives to maximise impact.
Objectives and Key Results Training Design
Customer Experience And Technical Trainer in England employer: Viasat
Contact Detail:
Viasat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience And Technical Trainer in England
✨Tip Number 1
Network like a pro! Reach out to current employees at Viasat on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Experience and Technical Trainer role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of satellite communications and customer experience best practices. We want to see that you can adapt training methodologies to different learning styles, so think of examples from your past experiences.
✨Tip Number 3
Showcase your creativity! When discussing your training design ideas, highlight how you would tailor content to meet regional needs while maintaining consistency. This will demonstrate your understanding of Viasat's global approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our mission to deliver exceptional customer experiences.
We think you need these skills to ace Customer Experience And Technical Trainer in England
Some tips for your application 🫡
Show Your Passion for Training: When writing your application, let your enthusiasm for training shine through! We want to see how you can inspire and engage others, so share any relevant experiences that highlight your passion for teaching and helping others grow.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. We love it when candidates show they understand our mission and how their background aligns with our goals!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. This will help us see your potential as a trainer right from the start!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Viasat!
How to prepare for a job interview at Viasat
✨Know the Company Inside Out
Before your interview, dive deep into Viasat's mission and values. Understand their satellite network and how it impacts customer experience. This knowledge will help you connect your skills to their goals and show that you're genuinely interested in being part of their team.
✨Showcase Your Training Skills
Prepare examples of your previous training experiences, especially those that involved diverse learning styles. Be ready to discuss how you've adapted training methodologies to meet different needs, as this aligns perfectly with the role's requirements.
✨Be Data-Driven
Familiarise yourself with key performance indicators (KPIs) and metrics related to training effectiveness. During the interview, highlight how you've used data to measure success in past roles and how you plan to apply this approach at Viasat.
✨Engage with Real Scenarios
Think of a few case studies or scenarios relevant to customer experience and technical training. Be prepared to discuss how you would handle these situations, demonstrating your problem-solving skills and ability to bridge business and customer needs effectively.
