Service Desk Operator in London

Job overview

This post represents an exciting opportunity for an individual with experience in Service Desk and IT Support to further develop their knowledge and capabilities.
You would be joining the IT Service Desk and End User

Technology team. This team consist of 1st line engineers (Service Desk Operators) and 2nd line engineers (End User Technology Engineers).

The Service Desk team is responsible for the day-to-day IT support within Synnovis.

Situated 5 minutes from Blackfriars station.

Main duties of the job

-Provide first point of call for all IT issues
-Answer incoming phone calls and manage any walk-in queries
-Manage individual ticket queue and ensure tickets are resolved in a timely manner
-Triage incoming tickets to ensure they are directed to the appropriate teams.
-Create and manage user accounts in Microsoft Entra ID
-Manage staff E-mail accounts
-Manage staff desktops
-Occasional desktop support for staff on-site
-Set up hardware for staff on-site, e.g. building laptops, configuring company mobile phones,
-Organize courier deliveries/ collections for equipment between sites and staff
-Manage equipment deliveries and ensure all hardware is documented in CMDB

Working for our organisation

You will have a suite of learning opportunities available through The Synnovis Way Development programme which is used across Synnovis to enable you to reach your potential, learn new skills and achieve your goals.

This is managed between you and your line manager in line with your own personal and professional development ambitions.

You can apply for finance to drive innovation and service development for the benefit of patients through our Innovation Accelerator Fund.

Detailed job description and main responsibilities

At Synnovis, we are currently shaping the future of pathology services by creating a world-leading Hub and Spoke pathology network with our NHS partners. A large part of this modernisation will involve moving 70% of our services to a purpose built, state of the art Hub laboratory in the heart of London.

Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS, including sites, Guy’s & St Thomas’ NHS Foundation Trust and King’s College Hospital NHS Foundation Trust, to deliver and transform pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.

The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

Synnovis’ Corporate HQ; housing our Finance, Procurement, HR, Service Improvement and Business Development teams. Situated 5 minutes from Southwark station you will have easy access to the vibrant South Bank and local amenities

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process.

All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependant on your availability and location.
For our Permanent workforce we offer a competitive benefits package.
All employees are entitled to:
• Contributory pension scheme
• Generous annual leave entitlement
• Groundbreaking personal development opportunities

Person specification

Qualifications

Essential criteria

Desirable criteria

Experience

Essential criteria

Desirable criteria

Skills

Essential criteria

Desirable criteria

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. All applicants are welcome to apply regardless of age, disability, gender, marital status, race, nationality or ethnic origin, religion, or sexual orientation. Equality of opportunity is our policy.

Our Bank workers enjoy competitive market rates and flexible contract assignments across all of our sites, dependent on your availability and location.

For our Permanent workforce w e offer a competitive benefits package.

All employees are entitled to:

Safeguarding children and vulnerable adults . All employees have a responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.