At a Glance
- Tasks: Be the friendly face of our service, managing reception and supporting users.
- Company: Join Via, a compassionate organisation dedicated to health and wellbeing.
- Benefits: Competitive salary, supportive culture, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and community support.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Compassionate, good communicator, and able to handle pressure.
The predicted salary is between 26618 - 28868 € per year.
Job Reference JOB0383 – Location: Kingston – Salary: £26,618.00 – £28,868.00 per annum (including London weighting) Vacancy Type: Permanent/Full Time – Working Hours: 37.5 hours, Monday to Friday 9 am–5 pm, occasional late shifts Thursday 11 am–7 pm. Application Deadline: Sunday, 7 June 2026.
Who we are
At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better. Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:
- Care – care for people is at the heart of everything we do.
- Be human – we are accessible, genuine and humble. Always learning.
- Do the right thing – we’re open, honest and inclusive. We get things done.
We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.
What we’re looking for
We’re looking for an Administrator/Receptionist for our Kingston Service.
Responsibilities
- Act as the first face of the service, providing a warm and professional welcome to users, professionals and local partners.
- Manage a busy reception and switchboard, taking and processing referrals and assessments, correspondence, invoices and petty cash.
- Ensure the security, tidiness and health and safety of the premises, including completing regular risk assessments and coordinating repairs or maintenance.
- Assist with performance and service quality: data collection, record auditing under guidance of the Data Manager.
- Support service user involvement, volunteers and peer mentors.
- Minute multi‑disciplinary meetings.
Qualifications
We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure. A good listener, curious and motivated to make a difference.
Contact Our Data Manager, Lucy Cammock, is happy to discuss the role. Phone: 07561105764 | Email: lucy.cammock@viaorg.uk
Administrator/Receptionist employer: Viaorg
At Via, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Kingston. Our commitment to employee wellbeing is reflected in our nurturing culture, where staff are valued and encouraged to grow through continuous learning opportunities. With a focus on making a meaningful impact in the community, working with us as an Administrator/Receptionist means being part of a dedicated team that truly cares about changing lives for the better.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Receptionist
✨Tip Number 1
Make sure you research the company and its values before your interview. We want to see that you resonate with our mission of providing health and wellbeing support. Show us how your skills align with our goals!
✨Tip Number 2
Practice your communication skills! As an Administrator/Receptionist, you'll be the first point of contact. We love candidates who can convey warmth and professionalism, so role-play with a friend or family member to nail that first impression.
✨Tip Number 3
Prepare some questions for us! This shows you're genuinely interested in the role and the company. Ask about our team culture or how we support our staff's development – it’ll help you stand out from the crowd.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in our minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Administrator/Receptionist
Some tips for your application 🫡
Show Your Warmth:As an Administrator/Receptionist, you'll be the first face people see. Make sure your application reflects your warm and professional nature. Use friendly language and share experiences that highlight your ability to make others feel welcome.
Highlight Your Organisation Skills:Managing a busy reception requires top-notch organisation skills. In your application, mention specific examples of how you've successfully handled multiple tasks at once, whether it's managing correspondence or coordinating repairs.
Demonstrate Your Compassion:At Via, we value compassion highly. Share stories in your application that showcase your ability to listen and support others, especially in challenging situations. This will show us you're aligned with our mission to help people change their lives for the better.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important updates about the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Viaorg
✨Know the Company Inside Out
Before your interview, take some time to research Via and their mission. Understand their values and how they support individuals affected by alcohol and drug use. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As an Administrator/Receptionist, strong communication is key. Prepare examples of how you've successfully managed busy reception areas or handled difficult situations. Practise articulating your thoughts clearly and confidently, as this will reflect your ability to be the warm and professional face of the service.
✨Demonstrate Your Compassion
Via values compassion highly, so think of specific instances where you've shown empathy or support to others. Be ready to discuss how you can contribute to a positive workplace culture and support service users, volunteers, and peers.
✨Prepare for Practical Scenarios
Expect situational questions that assess your ability to stay calm under pressure. Think about how you would handle a busy switchboard or manage multiple tasks at once. Practising these scenarios can help you feel more confident and prepared during the interview.
