Customs Operator

We are seeking a detail-oriented and organised Customs Operator to join our customs operations team. This role is critical in ensuring smooth and compliant customs clearance processes for shipments moving worldwide, with a focus on movements to and from Europe. You will be responsible for coordinating with clients, carriers, and customs authorities, ensuring adherence to UK and EU customs regulations.

Key Responsibilities:

• Customs Documentation Management:
  • Prepare and process import/export customs declarations using relevant systems (e.g., CDS, NCTS).
  • Ensure accurate documentation checks, including invoices, packing lists, and certificates of origin.
  • Manage the creation of T1 transit documents for shipments under customs control.
• Regulatory Compliance:
  • Stay updated on UK and EU customs regulations, including post-Brexit changes.
  • Monitor compliance with border requirements, ensuring all shipments meet HMRC and EU customs standards.
• Customer Coordination:
  • Liaise with clients and overseas agents to collect necessary documentation and provide updates on shipment statuses.
  • Address client queries regarding customs duties, VAT, and clearance processes.
• Work closely with freight forwarding teams to ensure timely and cost-effective movement of goods.
• Communicate with carriers and hauliers to track shipments and resolve any clearance delays.
• Problem Solving:
  • Manage customs-related issues, such as shipment holds or non-compliance notices.
  • Liaise with customs brokers, authorities, and other stakeholders to resolve disputes efficiently.

Key Skills and Qualifications:

• Strong knowledge of UK and EU customs regulations and processes (e.g., export/import declarations, incoterms).
• Excellent attention to detail and organisational skills.
• Effective communication skills, both written and verbal.
• Previous experience in customs clearance or freight forwarding.
• Proficiency in using customs declaration software (e.g., Descartes, Destin8, or similar).
• Knowledge of specific road freight operations and regulations.
• Experience working with TSS (Trader Support Service) for Northern Ireland-related shipments.
• Additional language skills, particularly in European languages, are an advantage.

Key Attributes:

• Analytical mindset with the ability to process large amounts of data accurately.
• Proactive problem solver with a customer-focused approach.
• Ability to work effectively under pressure and meet tight deadlines.
• Strong teamwork and collaboration skills.

What We Offer:

• Competitive salary based on experience.
• Comprehensive training on customs software and regulations.
• Opportunities for career progression within a growing logistics company.
• A supportive and dynamic work environment.

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