Immigration Transformation Manager

Immigration Transformation Manager in Manchester

Manchester Full-Time No home office possible

Company Description
Vialto Partners is a market leader in global mobility services with a purpose to ‘Connect the world’. As a stand‑alone global mobility business, we help companies streamline and manage their mobility programs cost‑efficiently and compliantly across cross‑border compliance, risk assessment, tax, immigration, business travel, rewards, compensation, and remote work. With over 6,500 staff worldwide, our team works with clients across industries and geographies, fostering a culture of belonging and continuous growth.

Job Summary
We are seeking a results‑oriented Immigration Transformation Manager to lead high‑impact projects shaping and optimising our service delivery model. The role blends deep immigration expertise, project management, and transformational leadership.

Responsibilities

Strategy Development: Design, develop, and implement innovative solutions to transform the current immigration service delivery model, aligning with business objectives.
Process Re‑engineering: Identify bottlenecks and inefficiencies in workflows, leading process re‑engineering using Lean Six Sigma to increase productivity and quality.
Technology Integration: Champion digital transformation initiatives, oversee selection and implementation of new technologies, automation, and case management software.
Change Management: Lead change management initiatives to ensure smooth transition to new models, addressing cultural shifts and minimizing resistance.
Performance Metrics: Develop and implement KPIs and performance metrics to measure success of the transformed delivery model.
Stakeholder Collaboration: Work with IT, HR, Legal, and other departments for seamless integration of new processes and systems.

Required Qualifications & Skills

Education: Law degree (LLB/JD or equivalent). Professional certification (e.g., PMP, Lean Six Sigma, GMS) highly desirable.
Experience: Minimum 7 years in corporate immigration at a global law firm, with at least 3 years in a management role, demonstrating process improvement or transformation projects.
Expertise: Extensive, up‑to‑date knowledge of national and international immigration laws, policies, KPI/SLA contractual demands and procedures.
Project & Change Management: Proven ability to manage complex initiatives and drive organisational change.
Analytical Thinking: Strong analytical and data analysis skills, understanding how KPI and SLA are tracked.
Leadership: Exceptional leadership, stakeholder management, communication, and interpersonal skills.
Adaptability: Flexible and able to adapt to changing circumstances in a dynamic environment.
Tech‑Savvy: Proficiency with immigration case management software/CRM tools; strong general technological literacy.
Interest in AI applications in professional services preferred.

Additional Information

This role is open to candidates in the UK, Ireland, Austria, Poland, Sweden, Germany, Spain, Italy, Belgium, France, Portugal, Denmark.
We are an equal‑opportunity employer that does not discriminate on the basis of any legally protected status.
AI is used as part of the application process.