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- Tasks: Welcome guests, manage reservations, and provide top-notch customer service.
- Company: Join Viaggio Hospitality Group, a vibrant player in the hospitality industry.
- Benefits: Earn $19 to $22 per hour with flexible shifts and a permanent position.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Must have a secondary school diploma and some experience in customer service.
- Other info: Fast-paced environment with opportunities to grow your career in hospitality.
The predicted salary is between 13 - 16 £ per hour.
Location: 900 Seymour Street, Vancouver, BC V6B 3L9
Salary: $19.00 to $22.00 per hour (to be negotiated).
Hours: 35 to 40 per week
Employment terms: Permanent, full-time. Shift-based. Early morning, morning, day, evening, night, weekend.
Languages: English
Education: Secondary (high) school graduation certificate
Experience: 1 year to less than 2 years
Work must be completed at the physical location. There is no option to work remotely.
Work setting: Hospitality industry, Urban area, Hotel, motel, resort
Responsibilities:
- Register arriving guests and assign rooms
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Provide general information about points of interest in the area
- Process guests' departures, calculate charges and receive payments
- Balance cash and complete balance sheets, cash reports and related forms
- Maintain an inventory of vacancies, reservations and room assignments
- Follow emergency and safety procedures
- Clerical duties (i.e. faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Assist clients/guests with special needs
- Contact customers to deliver requested wakeup calls
- Perform light housekeeping and cleaning duties
- Provide customer service
Work conditions and physical capabilities:
- Attention to detail
- Fast-paced environment
- Standing for extended periods
- Work under pressure
Personal suitability:
- Client focus
- Dependability
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Judgement
- Organized
- Reliability
- Team player
Who can apply for this job?
You can apply if you are:
- a Canadian citizen
- a permanent resident of Canada
- a temporary resident of Canada with a valid work permit
Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.
Advertised until 2026-03-30
Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.
guest services agent - hotel in City of Westminster employer: Viaggio Hospitality Group
Contact Detail:
Viaggio Hospitality Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land guest services agent - hotel in City of Westminster
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with all the facilities and services offered. This way, when you chat with potential employers, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your communication skills! As a guest services agent, you'll be interacting with guests all day. Try role-playing scenarios with friends or family to boost your confidence and refine your customer service approach.
✨Tip Number 3
Network like a pro! Attend local hospitality events or join online groups related to the industry. You never know who might have a lead on a job or can give you insider tips on landing that perfect position.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about wanting to work with us at Viaggio Hospitality Group. Don't miss out!
We think you need these skills to ace guest services agent - hotel in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the guest services agent role. Highlight your relevant experience in hospitality and any customer service skills that match what we’re looking for.
Show Off Your Communication Skills: Since this role requires excellent written communication, ensure your application is clear and free of errors. We want to see how well you can express yourself, so don’t hold back!
Be Personable: We love a friendly vibe! Let your personality shine through in your application. Share a bit about why you’re passionate about working in hospitality and how you connect with guests.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can get back to you quickly!
How to prepare for a job interview at Viaggio Hospitality Group
✨Know the Hotel Inside Out
Before your interview, make sure to research the hotel thoroughly. Familiarise yourself with its facilities, services, and any unique features. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a guest services agent, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a difficult situation. This will demonstrate your ability to handle the fast-paced environment of the hospitality industry.
✨Practice Common Interview Questions
Anticipate questions related to handling guest complaints, managing reservations, and working under pressure. Practising your responses will help you articulate your thoughts clearly during the interview, making you appear more confident and prepared.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. A smart appearance reflects your understanding of the hospitality industry and shows that you take the opportunity seriously.