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For Companies At a Glance
- Tasks: Drive customer engagement and ensure successful use of Viafoura's solutions.
- Company: Join a mission-driven team empowering media brands to connect with their audiences.
- Benefits: Flexible remote work, competitive salary, and opportunities for professional growth.
- Why this job: Be a key player in enhancing community engagement and making a real impact.
- Qualifications: Strong relationship-building skills and experience in customer success management.
- Other info: Collaborative environment with a focus on innovation and positive change.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Us
Viafoura is on a mission to empower media brands to activate their digital audiences. We build engagement solutions that enhance loyalty and increase revenue and trust to meet audience goals. We’re at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry.
The Role
The Enterprise Customer Experience Manager is responsible for ensuring Viafoura’s strategic alignment across our customers’ partnership journey. The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry.
This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and “aha” moments.
Reports to: Director, Customer Experience
Location: London UK preferred, remote supported
Key Responsibilities
- Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution.
- Lead and own the customer relationship and engagement.
- Implement cadence meetings including Executive Business Reviews.
Enterprise Customer Experience Manager, EMEA in London employer: Viafoura
Contact Detail:
Viafoura Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Experience Manager, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Viafoura on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Viafoura’s mission and values. Show us how your experience aligns with empowering media brands and driving customer engagement. We love candidates who are genuinely passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in previous roles. We want to hear about those 'aha' moments that made a difference for your clients.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your excitement about the role can leave a lasting impression. And remember, apply through our website for the best chance!
We think you need these skills to ace Enterprise Customer Experience Manager, EMEA in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about empowering media brands and driving customer engagement. A little personality goes a long way!
Tailor Your Experience: Make sure to highlight your relevant experience that aligns with the responsibilities of the Enterprise Customer Experience Manager. We’re looking for specific examples of how you've driven customer success and engagement in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if it helps to make your achievements stand out!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Viafoura
✨Know Your Stuff
Before the interview, dive deep into Viafoura's mission and products. Understand how they empower media brands and what their engagement solutions entail. This knowledge will help you demonstrate your genuine interest and show that you're ready to contribute to their goals.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your ability to drive customer adoption and enhance value realization. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see your impact.
✨Engage with Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, team dynamics, and how they measure customer success. This not only shows your enthusiasm but also helps you gauge if this is the right fit for you.
✨Be Collaborative
Since this role involves cross-collaboration, be ready to discuss how you've successfully worked with different teams in the past. Highlight your communication skills and your ability to inspire positive change, as these are key traits they’re looking for.
