Enterprise Customer Experience Manager, Emea in England

About Us
Viafoura is on a mission to empower media brands to activate their digital audiences.
We build engagement solutions that build audience conversion, enhance loyalty and increase revenue and trust to meet audience goals.
We\’re at the forefront of community engagement for owned & operated sites, working with some of the most advanced publishers in the industry, along with some of the best people.
The Role
We\’re on the hunt for our next rockstar addition
The Enterprise Customer Experience Manager is responsible for ensuring Viafoura\’s strategic alignment across our customers\’ partnership journey.
The primary responsibilities include driving adoption, increasing customer health and value realization, increasing contract ACV and leading innovative strategies that bring community engagement to the forefront of the industry.
This is a highly visible and cross-collaborative role at Viafoura, so we are looking for someone with a strong ability to work with all functions and levels within an organization both internally and externally & inspire a positive change through value realization and \”aha\” moments.
Reports to:
Director, Customer Experience
Location:
London UK preferred, remote supported
Key Responsibilities
Define, own, and implement initiatives to make sure the customer is successfully using the full Viafoura integrated solution.
Lead and own the customer relationship and engagement.
Implement cadence meetings including Executive Business Reviews.
Develop and implement