Volunteer Receptionist and Administrator (Hillingdon)

Locations: Hillingdon Days: 2 days per week (days are flexible) About Via in Hillingdon Via’s Hillingdon service is a support service for adults and young people who are affected by drug and alcohol problems. We have a dedicated team of substance misuse practitioners who work alongside other professionals including doctors, nurses, psychologists and therapists across three sites. About the role As a Volunteer Group support, you will provide a welcome presence for people coming into the service. Your role will include: Covering group support duties, and welcoming service users to the service. This is a psychosocial service, supporting the collection, collation and inputting of all Via service data as it relates to groups. Managing a local database and work with a national database that records a comprehensive information data set that informs understanding of the services performance and treatment outcomes. Being non-judgemental, calm, understanding and professional during sessions. Undertaking day-to-day administrative tasks such as filing, archiving, photo copying and updating service user records In addition to the above you will be expected to participate in team meetings where relevant and to carry out other tasks as deemed necessary to support the needs of the service. What skills do I need? The role would be …