Telesales Team Leader

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Location: London Victoria, SW1E 6AE

Working arrangement: On-site, 5 days per week

Full-time | Permanent

About the opportunity

Via is partnering with a growing sales-led business to recruit a Telesales Team Leader for its London Victoria office.

This is a hands-on leadership role for someone who has managed and developed teams of outbound telesales or telephone-based sales reps.

The key experience we're looking for is outbound calling. You'll be responsible for coaching sales reps on their calls, improving their approach to prospecting and objection handling, monitoring performance and helping the team consistently achieve revenue and activity targets.

This isn't a purely managerial position. You'll operate as a player-coach, leading from the front while maintaining your own sales activity and demonstrating strong outbound selling techniques.

Candidates from telesales, outbound call centres, contact centres, inside sales and telephone-based business development teams are particularly encouraged to apply.

What you'll be doing

• Lead and manage a team of outbound sales representatives
• Coach reps on cold calling, outbound prospecting and telephone sales
• Listen to calls and provide practical, individual feedback
• Run regular 1:1s, call coaching sessions and performance reviews
• Train reps on opening calls, discovery, objection handling and closing
• Develop junior salespeople into confident outbound sellers
• Monitor call activity, conversion rates, pipeline and revenue
• Set clear KPIs and hold the team accountable for performance
• Identify underperformance and put coaching plans in place
• Recruit, interview and onboard new sales representatives
• Deliver structured sales training for new starters
• Maintain high standards around attendance, activity and productivity
• Manage your own outbound sales pipeline and personal targets
• Demonstrate effective cold-calling techniques to the team
• Work with senior leadership to improve outbound sales processes
• Build relationships with high-value customers and decision-makers

What we're looking for

Outbound telesales experience is essential for this role.

You’ll need:

• Previous experience leading or managing a telesales, outbound call centre, contact centre or telephone-based sales team
• At least 1 year of sales leadership or team leader experience
• At least 3 years of sales experience overall
• Strong hands-on experience with cold calling and outbound telephone sales
• Experience coaching sales reps specifically on outbound calls
• Confidence listening to calls and giving constructive feedback
• Experience training and developing salespeople
• A track record of working to sales, revenue and activity KPIs
• Experience managing individual and team performance
• A player-coach mentality and willingness to sell alongside your team
• Strong objection-handling and closing skills
• Confidence dealing with underperformance
• A resilient, energetic and target-driven approach
• Ability to work from the London Victoria office 5 days per week

Your industry background is less important than your sales environment. We're particularly interested in people from high-volume outbound telesales, call centre sales, contact centre sales, inside sales, lead generation and telephone-based business development teams.

Candidates whose experience is primarily inbound customer service or non-sales contact centre management are unlikely to be suitable.

Why apply?

• Hands-on sales leadership with clear progression opportunities
• Opportunity to recruit, train and build your own team
• 23 days' holiday plus bank holidays, rising to 26
• Christmas office closure
• BUPA private health and dental insurance
• Pension and life assurance
• £50 per person towards monthly team socials
• Perkbox membership after probation
• Travelcard loan
• Cycle to Work Scheme
• Refer-a-friend bonus of up to £500
• Long-service rewards
• One-month paid sabbatical after 10 years

If you're currently a Telesales Team Leader, Outbound Sales Team Leader, Call Centre Sales Manager or Contact Centre Sales Manager and you're used to coaching reps to improve their outbound calls and sales performance, we'd like to hear from you.