At a Glance
- Tasks: Lead and manage the Redbridge adult drug and alcohol treatment service.
- Company: Join Via, a fast-growing organisation dedicated to health and wellbeing.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on recovery, inclusion, and innovation.
- Why this job: Make a real difference in people's lives while shaping a high-performing team.
- Qualifications: Experience in leadership and a passion for health and wellbeing.
The predicted salary is between 60000 - 70000 £ per year.
At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better. We’re looking for an experienced and dynamic Service Manager to lead Via’s Redbridge, our adult drug and alcohol treatment service. This is an exciting opportunity to join a fast-paced and growing organisation. Via has recently been re‑awarded the contract to continue delivering this service, a recognition of the quality and impact of the work our team delivers every day.
As we build on that success, we are investing in strengthening our management structures across all Via services within the Borough – which also includes young people, sexual health, and smoking cessation services. This role sits at the heart of that ambition.
As Service Manager, you will provide strategic and operational leadership across the full breadth of the Redbridge Adult service, working closely with the Area Manager, a Deputy Service Manager, commissioners, partners, and the Redbridge management team to drive continuous improvement and deliver outstanding outcomes for the people we support.
This is a role for a confident, values‑led leader who is ready to shape the next chapter of Via Redbridge, developing a high‑performing team, embedding effective governance, and championing Via’s values within a culture of recovery, inclusion, and innovation.
Service Manager employer: Via
At Via, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and professional growth. As a Service Manager in Redbridge, you will have the opportunity to lead a dedicated team in making a tangible difference in the community, while benefiting from ongoing training and development initiatives that empower you to excel in your role. Join us in our mission to transform lives and be part of a dynamic organisation that values innovation and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Via.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Via!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Via, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Via or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Via:Before hitting send, make sure to tailor your application specifically to Via! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Via
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
