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- Tasks: Support partners by resolving technical issues and improving their transit networks.
- Company: Join Via, a leader in transforming public transportation with innovative technology.
- Benefits: Competitive pay, equity options, hybrid work, and comprehensive health benefits.
- Why this job: Make a real impact on public mobility while building your technical expertise.
- Qualifications: 1-2 years of experience in technical support or client-facing roles; recent grads welcome.
- Other info: Enjoy a dynamic work environment with opportunities for growth and social good.
The predicted salary is between 30000 - 42000 ÂŁ per year.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data‑driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you're who they turn to. You'll resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day‑to‑day realities and Via's Product and Engineering teams. This is a great opportunity for early‑career professionals to build deep technical expertise, gain cross‑functional exposure, and make a tangible impact from day one.
About the Role- Get up to speed quickly through hands‑on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross‑functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritisation and scalability decisions.
- 1-2 years of work experience, including placements or internships; we welcome recent graduates eager to grow in a fast‑paced, mission‑driven environment.
- Some prior experience in a technical support or client‑facing role, whether through a full‑time role, placement, or internship.
- Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem‑solver who doesn’t accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus.
- Becoming part of a company that was awarded for its commitment to social good.
- Competitive compensation including equity.
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme – multiple options via Green Commute Initiative (GCI).
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Product Support & Operations Specialist employer: Via
Contact Detail:
Via Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support & Operations Specialist
✨Tip Number 1
Get to know Via's platform inside out! Spend some time familiarising yourself with the technology and services we offer. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences. Building connections can give you insider knowledge and might even lead to a referral!
✨Tip Number 3
Practice your problem-solving skills! Think of common issues that partners might face and how you would tackle them. Being prepared with examples will impress during interviews and show that you're ready to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and genuinely interested in joining our mission at Via.
We think you need these skills to ace Product Support & Operations Specialist
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, make sure you understand what the Product Support & Operations Specialist role is all about. Dive into the job description and highlight the key responsibilities and skills. This will help us see how you fit into our mission at Via.
Tailor Your Application: Don’t just send a generic application! Make it personal by aligning your experiences with the specific requirements mentioned in the job description. Show us how your background makes you the perfect fit for the challenges we face at Via.
Show Off Your Problem-Solving Skills: We love entrepreneurial problem-solvers! In your application, share examples of how you've tackled challenges in the past. Whether it's through internships or projects, let us know how you’ve made a difference and improved outcomes.
Keep It Professional Yet Engaging: While we appreciate a friendly tone, remember to keep your application professional. Use clear language and structure your thoughts well. And don’t forget to apply through our website – it’s the best way to get your application noticed!
How to prepare for a job interview at Via
✨Know the Product Inside Out
Before your interview, make sure you understand Via's platform and its impact on public transportation. Familiarise yourself with the technology and how it transforms transit networks. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled challenges or resolved issues effectively. Highlight your analytical skills and how you prioritised tasks to deliver solutions quickly. This is crucial for a role that requires operational excellence and technical support.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the company culture. This not only shows your enthusiasm but also demonstrates your natural communication skills, which are essential for the role.
✨Emphasise Your Adaptability
Given the fast-paced nature of the role, be ready to discuss how you've adapted to changing situations in previous jobs or internships. Share specific instances where you had to manage multiple priorities and how you navigated through them successfully.