Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Customer Services team by managing queries and ensuring smooth communication.
- Company: Established organisation in the housebuilding and property sector with a focus on customer experience.
- Benefits: Competitive salary, comprehensive benefits, and opportunities for skill development.
- Other info: Fast-paced environment with clear opportunities for career growth.
- Why this job: Join a collaborative team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and problem-solving abilities.
The predicted salary is between 30000 - 40000 £ per year.
A well-established organisation within the housebuilding and property sector is looking to appoint a Customer Support Coordinator to join their busy Customer Services function. This is a key support role ensuring smooth communication between internal teams and maintaining high standards of customer service across operational queries.
This is a great opportunity for someone who enjoys working in a fast-paced, people-focused environment where accuracy, communication, and problem-solving really matter.
The Role- You will provide essential administrative and coordination support to the Customer Services team, acting as a key point of contact for internal queries and ensuring issues are handled efficiently and professionally.
- Handling inbound calls and emails from internal stakeholders, including site teams and regional offices.
- Managing customer and internal enquiries relating to orders, pricing, product availability, damaged goods, and delivery timelines.
- Processing and maintaining orders accurately on internal systems.
- Keeping stakeholders updated on the status of queries and ensuring clear communication throughout.
- Escalating complaints where required and ensuring timely resolution.
- Supporting departmental administration, filing, and reporting requirements.
- Working closely with internal teams to ensure service levels and KPIs are met.
- Supporting continuous improvement by identifying more efficient ways of working.
- You’ll be a confident communicator who thrives in a busy, structured environment and enjoys solving problems quickly and effectively.
- Previous experience in a fast-paced customer service or support environment.
- Strong interpersonal and relationship-building skills.
- Ability to stay calm, organised, and resilient under pressure.
- Comfortable working independently as well as part of a wider team.
- Strong written and verbal communication skills.
- Experience within construction, housebuilding, or a similar operational environment would be beneficial.
- Join a stable organisation with a strong focus on customer experience and operational delivery.
- Be part of a collaborative team where your work directly supports internal customers and site operations.
- Clear opportunity to develop your skills within a structured and supportive environment.
- Competitive salary and comprehensive benefits package.
Customer Support Coordinator in Peterborough employer: Via
Contact Detail:
Via Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator in Peterborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled challenging situations in the past, especially in fast-paced environments like customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Coordinator in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Support Coordinator role. Highlight your previous customer service experience and any relevant achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and well-structured. Use proper grammar and spelling, and don’t hesitate to demonstrate your problem-solving abilities through examples.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Via
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Coordinator role. Familiarise yourself with the key responsibilities like handling queries and maintaining communication between teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Support Coordinator, strong communication is crucial. Prepare examples from your past experiences where you effectively communicated with internal teams or resolved customer issues. This will highlight your ability to thrive in a busy environment and reassure them that you can handle their operational queries.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills. Think of specific situations where you successfully managed a challenging customer query or improved a process. This will showcase your ability to stay calm and organised under pressure, which is essential for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in the role, or what challenges they currently face. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.