At a Glance
- Tasks: Lead a team of Analysts to enhance Citymapper's data quality and user experience.
- Company: Join Citymapper, a leader in making urban transport accessible and efficient.
- Benefits: Competitive salary, equity options, hybrid work, and comprehensive health benefits.
- Other info: Exciting opportunities for growth in a dynamic, innovative environment.
- Why this job: Shape the future of urban mobility while developing your leadership skills.
- Qualifications: 4+ years in operations or product roles, with strong people management skills.
The predicted salary is between 70000 - 85000 £ per year.
At Citymapper (a Via company), we’re on a mission to help make complex cities more accessible to everyday users.
Our application transports millions of people in hundreds of cities around the world by giving them access to the most current and sophisticated transport options available.
We make getting around your favourite city easy, so that you can enjoy the ride.
Strategy & Operations Manager at Citymapper , you will lead a talented team of Analysts who play a critical role in ensuring the quality and reliability of Citymapper's data.
This is a hands-on, leadership-first role: you'll coach and develop your team, remove blockers, and create the conditions for them to succeed.
Sitting at the intersection of product, engineering, and commercial teams, you will help set priorities, solve complex problems, and ensure the team's work drives meaningful improvements for Citymapper and its users.
About the Role
- Lead, coach, and grow a high-performing team of Data Analysts, creating an environment where people can do their best work.
- Own the data strategy and quality for your region across Citymapper’s web and mobile products, ensuring millions of users can rely on us every day.
- Partner with Product, Engineering, and Operations to align priorities and deliver high-impact improvements across the platform.
- Shape the evolution of the team's tools, workflows, and automation, partnering with engineers to build systems that scale with the business.
- Turn complex datasets into actionable insights that guide decisions and drive improvements across the product.
Who You Are
- An experienced people leader: you have experience directly managing and developing a team, with a track record of coaching others, giving thoughtful feedback, and creating an environment where people can grow and succeed.
- A strong operator: you bring 4+ years of experience in an operational, technical, product, or cross-functional role, and you're comfortable navigating ambiguity, balancing competing priorities, and finding a way forward when the path isn't obvious.
- Technically comfortable: you can engage with data and product work, understand complex problems, and build trust with technical teams without needing to be the most technical person in the room.
- A strong project manager: you bring structure to complex work, keep multiple priorities moving, and balance attention to detail with the bigger picture.
- A clear communicator: you build trust quickly across functions and are equally comfortable in an engineering discussion, a product conversation, or a business planning session.
- Nice to Have
- Bonus points if you have experience working with data, Python, and/or common transit data formats (GTFS, Trans XChange, SIRI, HAFAS, etc.), but it's not a requirement.
What matters most to us is your curiosity: the willingness to dive into new topics, figure things out, and keep learning.
What We Offer
- Salary Range: £70,000-£85,000. Total compensation also includes equity. Final salary will be determined by the candidate’s experience, knowledge, and skills.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA
- A hybrid working model and a spacious office near Chancery Lane where you can enjoy weekly team lunches
- Partnership with Yellow Nest, a salary exchange benefit that helps reduce childcare fees for working parents
- Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI)
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Strategy & Operations Manager, Citymapper in London employer: Via
At Via, we pride ourselves on being an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Our Northern Europe Strategic Partnerships Lead will enjoy ample opportunities for professional growth while working in a vibrant environment that values strategic thinking and execution. With competitive benefits and the chance to make a meaningful impact in transforming transportation, Via is the ideal place for those looking to advance their careers in a forward-thinking company.
StudySmarter Expert Advice🤫
We think this is how you could land Strategy & Operations Manager, Citymapper in London
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Strategy & Operations Manager, Citymapper at Via!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Via or be willing to refer you for that Strategy & Operations Manager, Citymapper position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Via who’s on the lookout for their next Strategy & Operations Manager, Citymapper star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Strategy & Operations Manager, Citymapper role at Via!
We think you need these skills to ace Strategy & Operations Manager, Citymapper in London
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Via. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Via
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Via. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
