At a Glance
- Tasks: Support partners by resolving technical issues and improving their transit networks.
- Company: Join Via, a leader in transforming public transportation with innovative technology.
- Benefits: Competitive pay, equity options, hybrid work, and comprehensive health benefits.
- Other info: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Make a real impact on public mobility while building your technical expertise.
- Qualifications: 1-2 years of experience in technical support or client-facing roles; recent grads welcome.
The predicted salary is between 30000 - 40000 £ per year.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data‐driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you're who they turn to. You'll resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day‐to‐day realities and Via's Product and Engineering teams. This is a great opportunity for early‐career professionals to build deep technical expertise, gain cross‐functional exposure, and make a tangible impact from day one.
About the Role- Get up to speed quickly through hands‐on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross‐functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritisation and scalability decisions.
- 1-2 years of work experience, including placements or internships; we welcome recent graduates eager to grow in a fast‐paced, mission‐driven environment.
- Some prior experience in a technical support or client‐facing role, whether through a full‐time role, placement, or internship.
- Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem‐solver who doesn’t accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus.
- Becoming part of a company that was awarded for its commitment to social good.
- Competitive compensation including equity.
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme – multiple options via Green Commute Initiative (GCI).
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Product Support & Operations Specialist in London employer: Via
Via is an exceptional employer dedicated to transforming public transportation systems, offering a dynamic work environment that fosters professional growth and collaboration. With a strong commitment to social good, employees benefit from competitive compensation, a comprehensive benefits package, and a hybrid working model in a vibrant office near Chancery Lane. This role provides early-career professionals with the opportunity to develop technical expertise while making a meaningful impact on communities worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Product Support & Operations Specialist in London
✨Tip Number 1
Get to know the company inside out! Research Via's mission, values, and recent projects. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for technical questions! Brush up on your problem-solving skills and be ready to discuss how you would handle specific scenarios related to product support and operations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Product Support & Operations Specialist in London
Some tips for your application 🫡
Know the Role Inside Out:Before you start writing your application, make sure you really understand what the Product Support & Operations Specialist role is all about. Dive into the job description and pick out key responsibilities and skills that resonate with your experience. This will help you tailor your application to show us you're the perfect fit!
Show Off Your Problem-Solving Skills:We love a good problem-solver! In your application, share specific examples of how you've tackled challenges in previous roles or projects. Highlight your analytical skills and how you’ve managed multiple priorities – this will show us you can handle the fast-paced environment we thrive in.
Be Authentic and Personable:When writing your application, let your personality shine through! We’re looking for natural communicators who can connect with our partners. Use a friendly tone and don’t be afraid to share your passion for public transportation and technology – it’ll make your application stand out!
Apply Through Our Website:Ready to take the plunge? Make sure you apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our mission-driven team at Via. We can’t wait to see your application!
How to prepare for a job interview at Via
✨Know the Product Inside Out
Before your interview, make sure you understand Via's platform and its impact on public transportation. Familiarise yourself with the technology and how it transforms transit networks. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled challenges or resolved issues effectively. Highlight your analytical skills and how you prioritised tasks to deliver solutions quickly. This is crucial for a role that requires operational excellence and technical support.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the company culture. This not only shows your enthusiasm but also demonstrates your natural communication skills, which are essential for the role.
✨Emphasise Your Adaptability
Given the fast-paced nature of the role, be ready to discuss how you've adapted to changing situations in previous jobs or internships. Share specific instances where you had to manage multiple priorities and how you navigated through them successfully.
