Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead teams to ensure our transport app is accurate and reliable for millions.
- Company: Join Citymapper, a forward-thinking company making cities more accessible.
- Benefits: Competitive pay, stock options, hybrid work, and generous parental leave.
- Why this job: Shape how people navigate cities and make a real impact on urban mobility.
- Qualifications: 8+ years in leadership roles with a knack for tech and data.
- Other info: Exciting opportunities for growth in a socially responsible company.
The predicted salary is between 48000 - 72000 £ per year.
At Citymapper (a Via company), we’re on a mission to help make complex cities more accessible to everyday users. Our application transports millions of people in hundreds of cities around the world by giving them access to the most current and sophisticated transportation options available. We make getting around your favourite city easy, so that you can enjoy the ride.
As a Director of Data Operations at Citymapper, you will lead the teams and systems that keep our product accurate, reliable, and ready to scale. You will set direction, make high-stakes prioritisation decisions, and ensure the function delivers on its commercial and operational impact. This is a hands-on leadership role where your decisions directly shape how people move through cities.
About The Role
- Set operational direction and structure, balancing day-to-day priorities with long-term planning, team capacity, and growth.
- Lead, mentor, and guide managers, stepping in to unblock teams, resolve issues, and maintain focus.
- Drive operational excellence, including prioritisation, workflow optimisation, and ensuring teams focus on work that delivers the most business impact.
- Partner closely with Engineering to shape tools, systems, and processes that enable teams to operate efficiently at scale.
- Collaborate with Commercial and Product teams to translate strategic priorities into operational plans.
- Continuously identify opportunities to improve ways of working, processes, and organisational structure to increase efficiency, scalability, and impact.
About You
- You bring at least 8 years’ experience and have held leadership roles managing teams in a fast-moving, technically complex environment.
- Commercially and operationally minded, you make the right trade-offs, prioritise impact, and keep teams moving in the right direction.
- Hands-on: you jump in to remove blockers, tackle challenges, and support the team.
- Technically fluent: you understand the work of engineers and data teams, and translate between technical and business contexts.
- An exceptional communicator with high emotional intelligence, you influence, inspire, and align teams across roles, regions, and cultures.
- Structured, methodical, and highly organised, you define ways of working, track progress, and drive operational improvements.
- You are passionate about cities, public transport, and data, and motivated by creating products that millions of people rely on every day.
What We Offer
- Being part of a company that was awarded for its commitment to social good.
- Competitive compensation, including stock options.
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
- A comprehensive benefits package, including generous paid parental leave and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme – multiple options via Green Commute Initiative (GCI).
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.
Director of Data Operations, Citymapper in London employer: Via
Contact Detail:
Via Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Data Operations, Citymapper in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Citymapper or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by understanding Citymapper's mission and values. Show us how your experience aligns with making cities more accessible. Tailor your examples to highlight your leadership and operational excellence.
✨Tip Number 3
Practice your communication skills! As a Director of Data Operations, you'll need to influence and inspire teams. Mock interviews with friends can help you refine your pitch and boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows your enthusiasm for joining the Citymapper team and being part of our mission.
We think you need these skills to ace Director of Data Operations, Citymapper in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Data Operations role. Highlight your leadership experience in fast-paced environments and any relevant technical knowledge to show us you’re the right fit.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're passionate about cities, public transport, and data. Share specific examples of how you've driven operational excellence and made impactful decisions in previous roles.
Showcase Your Communication Skills: As an exceptional communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure to convey your ability to influence and inspire teams across different contexts.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and helps us keep track of all applicants efficiently. Plus, it shows us you’re keen on joining our mission!
How to prepare for a job interview at Via
✨Know Your Data Inside Out
As a Director of Data Operations, you'll need to demonstrate your understanding of data management and operations. Brush up on the latest trends in data analytics and be ready to discuss how you've previously improved data processes or systems. Show them you can translate complex data into actionable insights.
✨Showcase Your Leadership Style
This role is all about leading teams effectively. Prepare examples of how you've mentored and guided teams in the past. Be ready to discuss specific situations where you removed blockers or resolved conflicts, highlighting your hands-on approach and emotional intelligence.
✨Align with Their Mission
Citymapper is passionate about making cities more accessible. Research their mission and values, and think about how your own passion for public transport and data aligns with theirs. Share your vision for how you can contribute to their goals and improve operational efficiency.
✨Prepare for Technical Discussions
Since this role requires technical fluency, be prepared to engage in discussions with engineering and data teams. Brush up on relevant technologies and tools that facilitate data operations. Being able to speak their language will show that you can bridge the gap between technical and business contexts.
