At a Glance
- Tasks: Support drivers and passengers, ensuring smooth operations through phone and email.
- Company: Join Via, a leader in transforming public transportation with innovative technology.
- Benefits: Remote work, competitive pay, 28 days vacation, and state-of-the-art equipment.
- Other info: Flexible shifts with opportunities for growth and additional earnings.
- Why this job: Make a real impact on public transit while working from home.
- Qualifications: Fluent in German and English, great communication skills, and a passion for service.
The predicted salary is between 30000 - 31000 £ per year.
Remote - England
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Customer Service Representative at Via, you will be the human connection between our technology and the people who depend on it — keeping our on-demand services running smoothly for both drivers and passengers across England. You'll sit at the heart of our Operations team, gaining hands‑on experience across operations, technology management, and on‑demand mobility in a fast‑moving, mission‑driven environment. If you care about making public transit work better for real people, this team is where that commitment comes to life every day. This job can be done remotely, as long as you are based in England.
What You’ll Do:
- Ensure the smooth daily operation of our services by providing telephone and email support.
- Work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre-determined holidays.
- Make sure that our drivers and passengers feel supported in all matters, always helping them with their questions or concerns.
- Care for customer satisfaction and ensure that issues are resolved.
- Grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.
Who You Are:
- Fluent in German (C2 or native) and English (C1 or C2).
- A good communicator who is able to always find the right tone in different contexts and enjoys providing advice and support over the phone.
- Calm under pressure and able to develop creative solutions in real time — no prior call center experience required; what matters is a willingness to learn and deliver great service.
- Technology‑savvy and comfortable working with modern IT tools.
- Flexible and adaptable across different shifts; while we try to accommodate individual schedules, this role requires some availability outside standard hours to support our 24/7 operations.
- Passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint.
What We Offer:
- 100% work from home, as long as you're based in England.
- State-of-the-art hardware provided so you can work worry‑free.
- £14.75/h base pay for a 40-hour work week, with additional earnings depending on shifts and hours worked.
- 28 days of vacation inclusive of public holidays.
- The opportunity to work for a company with a strong mission of improving the quality of life for those who need it most.
- There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride?
Via is an equal opportunity employer.
Customer Service Representative (German-speaking) in Liverpool employer: Via
Via is an exceptional employer that prioritises employee well-being and growth, offering a fully remote work environment for those based in England. With competitive pay, flexible scheduling, and a strong commitment to improving public transportation, employees are empowered to make a meaningful impact while enjoying generous vacation time and state-of-the-art resources. Join a mission-driven team where your contributions directly enhance accessibility and sustainability in mobility.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (German-speaking) in Liverpool
✨Tip Number 1
Get to know the company inside out! Research Via's mission and values, and think about how your own experiences align with them. This will help you connect on a personal level during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, role-play common scenarios with friends or family. This will help you stay calm under pressure and find the right tone when speaking with drivers and passengers.
✨Tip Number 3
Be flexible with your availability! Highlight your willingness to work different shifts, especially nights and weekends. This shows you're committed to supporting Via's 24/7 operations and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role and the company right from the start.
We think you need these skills to ace Customer Service Representative (German-speaking) in Liverpool
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for public transport and customer service shine through. We want to see that you care about making a difference in people's lives!
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the job description. Use keywords from the listing to show us you're a great fit for the role.
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you want to work with Via. Share your story, your motivations, and how you can contribute to our mission. Keep it friendly and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Via
✨Know the Company Mission
Before your interview, take some time to understand Via's mission and values. They’re all about improving public transportation and making it accessible for everyone. Showing that you resonate with their goals will definitely impress the interviewers.
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you're comfortable switching between the two languages. Practise common customer service scenarios in both languages so you can demonstrate your communication skills effectively during the interview.
✨Prepare for Real-Life Scenarios
Think of examples from your past experiences where you’ve had to solve problems or handle difficult situations. Via values calmness under pressure, so be ready to share how you’ve managed challenges and provided great service in the past.
✨Show Your Tech Savviness
Familiarise yourself with modern IT tools and platforms, as this role involves using technology to support customers. Mention any relevant experience you have with tech in your previous roles, even if it’s just personal use, to show you’re ready to hit the ground running.
