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- Tasks: Handle enquiries with empathy and maintain accurate records in a fast-paced environment.
- Company: Join Via, a mission-driven organisation supporting health and wellbeing across the UK.
- Benefits: Competitive salary, supportive culture, and the chance to make a real difference in people's lives.
- Other info: Opportunities for personal growth and development in a positive workplace culture.
- Why this job: Be part of a team that helps individuals rebuild their lives and reconnect with their communities.
- Qualifications: Passion for helping others, strong communication skills, and IT proficiency required.
The predicted salary is between 23821 - 25900 £ per year.
At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better. Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values: Care. Care for people is at the heart of everything we do. Be human. We are accessible, genuine and humble. Always learning. Do the right thing. We’re open, honest and inclusive. We get things done.
We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.
This is an exciting opportunity to join a fast‑paced and growing organisation. We’re looking for an Administrator for our Gloucestershire Service.
ResponsibilitiesAs an Administrator you will handle telephone, email and in‑person enquiries with empathy, accuracy and professionalism. You will act as the consistent point of contact for ongoing queries relating to new referrals, appointment bookings, or service processes. Maintaining accurate and timely records on the case management system is extremely important to this role. You will identify risks during referral screening and day‑to‑day contact, escalating concerns in line with Safeguarding policies. Assisting in other areas of administration including prescriptions and invoicing will be expected when the service requires this.
QualificationsWe are looking for someone who has a passion for working with people affected by substance misuse or other vulnerabilities. You should have confident communication and interpersonal skills, able to build rapport quickly with diverse groups. In addition to this, strong IT skills are essential. It would be desirable if you understand safeguarding principles and have experience handling sensitive information.
BenefitsWe’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure. This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.
ExtrasIf you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.
Deadline: 12th May at midnight
Salary: £23,821.00 to £25,900.00 per annum, dependent on experience
Vacancy type: Permanent
Working hours: 37.5 hours, 9am-5pm Monday-Friday
Our Senior Administrator is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. You can reach Piper Holmes at piper.holmes@viaorg.uk
Administrator in Gloucester employer: Via
Contact Detail:
Via Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Gloucester
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend events, and connect with potential colleagues on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for the interview by researching the company and its values. At Via, they care about compassion and support, so think about how your experiences align with their mission. Show them you’re not just another candidate, but someone who truly resonates with their goals.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you feel more confident and articulate when discussing your skills and experiences, especially those that relate to working with vulnerable groups.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. And remember, apply through our website for the best chance at landing that Administrator role!
We think you need these skills to ace Administrator in Gloucester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping people shine through. We want to see that you genuinely care about supporting those affected by substance misuse and other vulnerabilities.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to communication and IT, as these are key for the Administrator role.
Highlight Relevant Experience: Make sure to mention any previous experience you have in administration or working with vulnerable groups. This will help us see how you can contribute to our mission right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Via
✨Know the Mission
Before your interview, take some time to really understand Via's mission and values. They care deeply about supporting people affected by substance misuse, so think about how your own values align with theirs. Be ready to share personal experiences or insights that demonstrate your passion for helping others.
✨Showcase Your Communication Skills
As an Administrator, you'll need to handle enquiries with empathy and professionalism. During the interview, practice clear and confident communication. You might even want to role-play common scenarios they could ask about, like dealing with sensitive information or managing a difficult call.
✨Highlight Your IT Proficiency
Strong IT skills are essential for this role, especially when it comes to maintaining accurate records. Be prepared to discuss your experience with case management systems or any relevant software. If you have examples of how you've used technology to improve processes, definitely bring those up!
✨Demonstrate Your Problem-Solving Abilities
In a fast-paced environment, being able to identify risks and escalate concerns is crucial. Think of examples from your past where you successfully navigated challenges or made decisions under pressure. This will show them that you can stay calm and effective in a busy setting.