Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead teams to ensure our transport app is accurate and reliable for millions.
- Company: Join Citymapper, a leader in making cities accessible and enjoyable.
- Benefits: Competitive pay, stock options, hybrid work, and generous parental leave.
- Why this job: Shape the future of urban mobility and make a real impact.
- Qualifications: 8+ years in leadership roles with a focus on data and operations.
- Other info: Exciting opportunities for growth in a socially responsible company.
The predicted salary is between 48000 - 72000 £ per year.
At Citymapper (a Via company), we’re on a mission to help make complex cities more accessible to everyday users. Our application transports millions of people in hundreds of cities around the world by giving them access to the most current and sophisticated transportation options available. We make getting around your favourite city easy, so that you can enjoy the ride.
As a Director of Data Operations at Citymapper, you will lead the teams and systems that keep our product accurate, reliable, and ready to scale. You will set direction, make high-stakes prioritisation decisions, and ensure the function delivers on its commercial and operational impact. This is a hands-on leadership role where your decisions directly shape how people move through cities.
About The Role- Set operational direction and structure, balancing day-to-day priorities with long-term planning, team capacity, and growth.
- Lead, mentor, and guide managers, stepping in to unblock teams, resolve issues, and maintain focus.
- Drive operational excellence, including prioritisation, workflow optimisation, and ensuring teams focus on work that delivers the most business impact.
- Partner closely with Engineering to shape tools, systems, and processes that enable teams to operate efficiently at scale.
- Collaborate with Commercial and Product teams to translate strategic priorities into operational plans.
- Continuously identify opportunities to improve ways of working, processes, and organisational structure to increase efficiency, scalability, and impact.
- You bring at least 8 years’ experience and have held leadership roles managing teams in a fast-moving, technically complex environment.
- Commercially and operationally minded, you make the right trade-offs, prioritise impact, and keep teams moving in the right direction.
- Hands-on: you jump in to remove blockers, tackle challenges, and support the team.
- Technically fluent: you understand the work of engineers and data teams, and translate between technical and business contexts.
- An exceptional communicator with high emotional intelligence, you influence, inspire, and align teams across roles, regions, and cultures.
- Structured, methodical, and highly organised, you define ways of working, track progress, and drive operational improvements.
- You are passionate about cities, public transport, and data, and motivated by creating products that millions of people rely on every day.
- Being part of a company that was awarded for its commitment to social good.
- Competitive compensation, including stock options.
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
- A comprehensive benefits package, including generous paid parental leave and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme – multiple options via Green Commute Initiative (GCI).
There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.
Director of Data Operations, Citymapper employer: Via
Contact Detail:
Via Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Data Operations, Citymapper
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Citymapper. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by understanding Citymapper's mission and values. Show us how your experience aligns with making cities more accessible – we love that!
✨Tip Number 3
Practice your leadership stories! We want to hear about times you’ve unblocked teams or made tough decisions. Real examples will make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive.
We think you need these skills to ace Director of Data Operations, Citymapper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Director of Data Operations role. Highlight your leadership experience and any relevant technical knowledge to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about cities, public transport, and data. Share specific examples of how you've driven operational excellence in previous roles to grab our attention.
Showcase Your Communication Skills: As an exceptional communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure your writing is structured and easy to follow, reflecting your methodical approach.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and shows us you’re serious about joining our mission to improve urban mobility.
How to prepare for a job interview at Via
✨Know Your Data Inside Out
As a Director of Data Operations, you'll need to demonstrate your understanding of data management and operations. Brush up on the latest trends in data analytics and be ready to discuss how you've used data to drive operational excellence in previous roles.
✨Showcase Your Leadership Style
This role requires hands-on leadership, so be prepared to share specific examples of how you've mentored teams and resolved conflicts. Highlight your ability to unblock teams and keep them focused on high-impact work, as this will resonate well with the interviewers.
✨Align with Citymapper's Mission
Familiarise yourself with Citymapper's mission to improve urban mobility. Be ready to discuss how your passion for cities and public transport aligns with their goals, and think about how you can contribute to making transportation more accessible for users.
✨Prepare for Technical Discussions
Since the role involves partnering closely with engineering teams, brush up on technical concepts relevant to data operations. Be ready to translate technical jargon into business terms, showcasing your ability to bridge the gap between technical and non-technical stakeholders.
