At a Glance
- Tasks: Support UK businesses with recycling and waste collection services through customer enquiries and bookings.
- Company: Established recycling and waste management company with a focus on customer service.
- Benefits: Full training provided, varied role, and opportunity to build knowledge in environmental services.
- Other info: Join a dynamic team and enjoy a supportive work environment.
- Why this job: Make a positive impact while developing valuable skills in customer support and logistics.
- Qualifications: Experience in customer service or administration; no recycling experience needed.
The predicted salary is between 26000 - 26000 £ per year.
- Working arrangement: On-site
- About the opportunity
Via is supporting our client, an established recycling and waste management company, to recruit a Customer Service Advisor to join their team on the Wirral.
You'll support business customers across the UK with their recycling and waste collection services, helping to arrange collections, manage bookings, process new orders and resolve day-to-day service enquiries.
This is a busy and varied customer service role where you'll communicate with customers, recycling and waste service providers, and internal teams to make sure collections and other services run smoothly.
You don't need previous recycling or waste management experience .
Full industry training will be provided, making this a good opportunity for someone from customer service, administration, logistics, scheduling or a similar environment.
- What you’ll be doing
- Respond to customer enquiries by phone and email
- Help customers arrange and manage recycling and waste collections
- Process service bookings, new orders and account enquiries
- Coordinate collections for general waste, recycling, hazardous waste, confidential waste and larger clearances
- Liaise with recycling and waste management suppliers across the UK
- Manage customer requests through a shared inbox, CRM and online portals
- Take ownership of service issues and see them through to resolution
- Handle complaints calmly and professionally
- Keep customers updated on collections, bookings and outstanding queries
- Request and record supplier quotations when required
- Maintain accurate records of bookings, quotes and customer communications
- Investigate customer and supplier invoice queries
- Prepare Waste Transfer Notes and other service documentation when required
- Keep customer and service information accurate across internal systems
- Work with customers, suppliers and colleagues to resolve problems quickly
- What we’re looking for
We’re looking for someone who is organised, reliable and enjoys helping customers.
You’ll ideally have
- Experience in customer service, customer support, administration, client services or another office-based role
- Confidence speaking with customers over the phone
- A friendly and professional approach
- The ability to manage multiple enquiries and priorities
- Good attention to detail and accurate data-entry skills
- Confidence handling complaints and resolving customer problems
- A practical, solution-focused approach
- Experience using Outlook
- Basic working knowledge of Microsoft Word and Excel
- The ability to work effectively as part of a team
Previous recycling or waste management experience isn’t required.
Full in-house training will be provided.
Experience from logistics, transport, facilities management, utilities, environmental services or other service-led industries could be useful, but candidates from broader customer service and administration backgrounds are encouraged to apply.
Why apply?
- Join an established recycling and waste management business
- Full industry training provided
- No previous recycling or waste management experience required
- Varied role combining customer service, administration and service coordination
- Work with business customers across the UK
- Build knowledge of recycling, waste management and environmental services
- Develop transferable experience across customer support, logistics and supplier coordination
If you’re organised, confident speaking with customers and interested in joining the recycling and waste management industry, we’d like to hear from you.
#J-18808-Ljbffr
Customer Service Advisor employer: Via
As a Customer Service Advisor at our established recycling and waste management company in Wirral, you'll be part of a supportive team that values your contributions and offers full industry training. We foster a collaborative work culture where employee growth is encouraged, providing you with the opportunity to develop transferable skills in customer support and logistics while making a positive impact on the environment. Join us for a rewarding career where your efforts help businesses across the UK manage their waste responsibly.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Via. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Via before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Via:Your cover letter is your chance to shine! Tell us why you want to work at Via specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Via!
How to prepare for a job interview at Via
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
