At a Glance
- Tasks: Be the welcoming face of our service, managing reception and supporting various administrative tasks.
- Company: Join a dynamic team at Via Kingston, dedicated to improving community health and wellbeing.
- Benefits: Enjoy 30 days annual leave, health initiatives, financial perks, and career development opportunities.
- Other info: Permanent, full-time role with opportunities for growth and collaboration across multi-disciplinary teams.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: Strong IT and communication skills, with a non-judgemental attitude towards diverse individuals.
The predicted salary is between 28800 - 43200 £ per year.
You will be the ‘first face of the service’, providing a warm and professional welcome to those who use our service, professionals and our local partners and stakeholders. You will be able to demonstrate a non-judgemental attitude and an ability to engage with people from diverse backgrounds. With strong IT and communication skills, you will be able to manage a busy reception and switchboard and support the service with taking and processing referrals and assessments, correspondence, invoices and petty cash.
This is a dynamic and varied role, involving collaboration with colleagues across multi-disciplinary teams and external stakeholders, ensuring compliance with all Via policies and safeguarding principles. You will take lead for the security, tidiness, and health and safety of the premises, including completing and actioning regular risk assessments and checks, and coordinating necessary repairs or maintenance.
You’ll also support performance and service quality by assisting with data collection, record auditing under the guidance of the Data Manager. In addition, you will play an active part in supporting service user involvement, volunteers, and peer mentors, and will be required to minute multi-disciplinary meetings.
Via Kingston is a fully integrated substance misuse service, providing clinical and psychosocial interventions, operating from a main treatment hub, with additional satellites within the community. The team actively promotes recovery and works with individuals that are directly and indirectly affected by substance misuse, working with the local community to improve the health, wellbeing and functioning of Kingston residents, irrespective of circumstance.
The role is based at our Kingston hub in Surbiton Health Centre, KT6 6EZ, but may involve travel to external meetings and to other Via locations as needed. This is a permanent, full-time position, working 37.5 hours per week.
Via welcomes enquiries from everyone, and we value diversity in our workplace. Our commitment to promoting diversity and developing a workplace environment where all staff are treated with dignity and respect is central to our recruitment process. We’re a Disability Confident Employer and are committed to the employment and career development of disabled people. We offer an interview to disabled people who meet the minimum criteria for our jobs, please confirm in the personal statement part of our application form that you are applying under this scheme. Appointment to all our posts are subject to satisfactory completion of our safeguarding checks including DBS and we follow safer recruiting principles.
Administrator / Receptionist in Kingston upon Thames employer: Via Westminster Drug Project
At Via Kingston, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that values diversity and promotes employee wellbeing. Our team enjoys generous benefits such as 30 days of annual leave, health initiatives, and ample opportunities for professional development, all while making a meaningful impact in the community. Located in the heart of Surbiton, our Kingston hub fosters collaboration across multi-disciplinary teams, ensuring that every staff member plays a vital role in enhancing the lives of those affected by substance misuse.
Contact Details:
Via Westminster Drug Project Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Receptionist in Kingston upon Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Via Westminster Drug Project. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Via Westminster Drug Project before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator / Receptionist in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Via Westminster Drug Project:Your cover letter is your chance to shine! Tell us why you want to work at Via Westminster Drug Project specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Via Westminster Drug Project!
How to prepare for a job interview at Via Westminster Drug Project
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
