At a Glance
- Tasks: Be the friendly face of our team, helping clients access vital support.
- Company: Join Via, a compassionate organisation dedicated to improving health and wellbeing.
- Benefits: Part-time hours, competitive salary, and a supportive work environment.
- Other info: Flexible working hours with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong communication, IT skills, and experience in administration or customer service.
The predicted salary is between 28868 - 28868 £ per year.
At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better. Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:
- Care. Care for people is at the heart of everything we do.
- Be human. We are accessible, genuine and humble. Always learning.
- Do the right thing. We’re open, honest and inclusive. We get things done.
We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.
This is an exciting opportunity to join a fast-paced and growing organisation. We're looking for an Administrator / Receptionist to join Redbridge Quits Smoking, our specialist stop smoking service based in central Ilford. This permanent, part-time role is central to helping residents access timely, welcoming and high-quality support. You will provide a professional first point of contact and keep the team's referral, communication, appointment and administrative systems running effectively.
The role includes:
- Providing a warm and professional first point of contact by telephone, email, text message and in person, taking accurate messages and responding sensitively to clients, partners and other professionals.
- Processing referrals and maintaining accurate, timely records on QuitManager and other approved systems like Pharmoutcomes, including duplicate checks, referral allocation support, shared inbox management and appointment administration.
- Supporting client communications, recontacts, feedback activity, meeting administration, minute-taking and routine administrative data-quality checks.
- Supporting nicotine replacement therapy (NRT) postage, stock documentation, stationery and resource management, petty cash, receipts and invoice processes in line with local procedures.
- Supporting team in stock control of NRT and Vapes, maintaining daily stock sheets, monthly stock checks and facilitating in ordering NRT products.
- Maintaining strict confidentiality, information governance and safeguarding standards, and recognising when clinical, safeguarding or urgent matters must be escalated to the appropriate colleague.
By keeping referrals, records, communication and practical systems organised, you'll help more Redbridge residents access evidence-based support to stop smoking and improve their health.
We're looking for someone who is compassionate, organised and accurate, with strong communication and IT skills, the ability to manage competing priorities and the confidence to remain calm under pressure. Experience in administration, reception, customer service, health or social care, or services supporting people with a range of needs would be valuable. You should be comfortable handling sensitive information, working as part of a multidisciplinary team and using digital case-management systems.
Deadline: 16 July 2026 at midnight
Salary: £28,868 FTE inclusive of allowances; salary will be adjusted pro rata for 22.5 hours per week
Vacancy type: Permanent, part time
Working hours: 22.5 hours per week over three agreed weekdays, Monday to Friday, normally 9:00 am-5:00 pm. The working pattern will be agreed based on service needs.
Kawaldeep Singh, Redbridge Quits Smoking Team Leader, is happy to talk through the role, what a typical day may look like and the development opportunities available.
Provisional interview date: Tuesday 4th August 2026
Administrator / Receptionist in Ilford employer: Via Westminster Drug Project
At Via, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our team members enjoy a culture of care and empowerment, with opportunities for professional growth while making a meaningful impact in the community. Located in central Ilford, our part-time Administrator / Receptionist role offers a chance to be at the forefront of health and wellbeing support, ensuring that residents receive the best possible service in a dynamic and compassionate setting.
Contact Details:
Via Westminster Drug Project Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator / Receptionist in Ilford
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace Administrator / Receptionist in Ilford
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Via Westminster Drug Project, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Via Westminster Drug Project
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Via Westminster Drug Project.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Via Westminster Drug Project.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Via Westminster Drug Project can really resonate with interviewers and show your commitment to the field.
