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- Tasks: Support partners by resolving technical issues and improving their transit networks.
- Company: Via, a leader in transforming public transportation with innovative technology.
- Benefits: Competitive pay, equity options, hybrid work, and comprehensive health benefits.
- Why this job: Make a real impact on public transport while building your technical expertise.
- Qualifications: 1-2 years of experience in tech support or client-facing roles; recent grads welcome.
- Other info: Join a mission-driven team with opportunities for growth and social good.
The predicted salary is between 36000 - 60000 £ per year.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you are who they turn to. You will resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day-to-day realities and Via's Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a tangible impact from day one.
About the Role- Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritisation and scalability decisions.
- 1-2 years of work experience, including placements or internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment.
- Some prior experience in a technical support or client-facing role, whether through a full-time role, placement, or internship.
- Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem-solver who doesn’t accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus.
- Becoming part of a company that was awarded for its commitment to social good.
- Competitive compensation including equity.
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI).
Product Support & Operations Specialist New London employer: Via Transportation, Inc.
Contact Detail:
Via Transportation, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support & Operations Specialist New London
✨Tip Number 1
Get to know the company inside out! Research Via's mission, values, and recent projects. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even referrals that might just land you the job.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific challenges related to product support and operations. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After interviews, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind.
We think you need these skills to ace Product Support & Operations Specialist New London
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Product Support & Operations Specialist role is all about. Dive into the job description and pick out key responsibilities and skills that resonate with your experience. This will help you tailor your application to show us you're the perfect fit!
Show Your Problem-Solving Skills: We love entrepreneurial problem-solvers! In your application, share specific examples of how you've tackled challenges in previous roles or projects. Highlight your analytical mindset and how you’ve improved processes or outcomes. This will demonstrate your ability to think on your feet and adapt to new situations.
Communicate Clearly: As a natural communicator, it’s essential to convey your thoughts clearly in your written application. Use a friendly yet professional tone, and make sure your language matches the vibe of the job description. We want to see your personality shine through while keeping it relevant to the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re genuinely interested in joining our mission-driven team at Via. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Via Transportation, Inc.
✨Know the Product Inside Out
Before your interview, make sure you understand Via's platform and how it transforms public transportation systems. Familiarise yourself with the technology and its impact on local authorities and councils. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled technical issues or improved processes. Highlight your analytical mindset and how you prioritised tasks to deliver effective solutions. This is key for a role that requires quick thinking and operational excellence.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the challenges they face. This not only shows your communication skills but also demonstrates your eagerness to understand their realities and contribute positively.
✨Emphasise Your Teamwork Abilities
Since the role involves working cross-functionally, be ready to discuss how you've collaborated with different teams in the past. Share specific instances where your teamwork led to successful outcomes, showcasing your ability to bridge gaps between technical and non-technical stakeholders.