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- Tasks: Support partners by resolving technical issues and improving their transit networks.
- Company: Join Via, a leader in transforming public transportation with innovative technology.
- Benefits: Competitive pay, equity options, hybrid work, and great team lunches.
- Why this job: Make a real impact on public transport while building your technical expertise.
- Qualifications: 1-2 years of experience in tech support or client-facing roles; recent grads welcome.
- Other info: Dynamic environment with opportunities for growth and social good.
The predicted salary is between 36000 - 60000 £ per year.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you are who they turn to. You will resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day-to-day realities and Via's Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a tangible impact from day one.
About the Role- Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritisation and scalability decisions.
- 1-2 years of work experience, including placements or internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment.
- Some prior experience in a technical support or client-facing role, whether through a full-time role, placement, or internship.
- Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem-solver who doesn’t accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus.
- Becoming part of a company that was awarded for its commitment to social good.
- Competitive compensation including equity.
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI).
Product Support & Operations Specialist London employer: Via Transportation, Inc.
Contact Detail:
Via Transportation, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support & Operations Specialist London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Via on LinkedIn. Ask them about their experiences and any tips they might have for landing the Product Support & Operations Specialist role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding Via's mission and values. Dive deep into how their technology transforms public transport. When you show genuine interest in what they do, it’ll set you apart from other candidates who might just be ticking boxes.
✨Tip Number 3
Practice your problem-solving skills! Since this role is all about resolving issues quickly, think of examples from your past where you tackled challenges head-on. Be ready to share these stories during your interview to demonstrate your analytical mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Via team. Let’s get you that dream job!
We think you need these skills to ace Product Support & Operations Specialist London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing, make sure you really understand what the Product Support & Operations Specialist role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit perfectly with what we’re looking for.
Show Off Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, share specific examples of how you've tackled challenges in previous roles or projects. Highlight your analytical mindset and how you’ve improved processes or resolved issues effectively.
Be Authentic and Personable: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to use a friendly tone. Make sure to communicate your passion for technology and public transport, as well as your eagerness to build relationships with our partners.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our mission at Via!
How to prepare for a job interview at Via Transportation, Inc.
✨Know the Product Inside Out
Before your interview, make sure you dive deep into Via's platform and understand how it transforms public transportation systems. Familiarise yourself with the technology and its impact on partners, as this will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled challenges or resolved issues effectively. Highlight your analytical skills and how you prioritised tasks to deliver solutions quickly. This is crucial for a role that requires operational excellence and technical support.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the company culture. This not only shows your enthusiasm but also demonstrates your natural communication skills, which are essential for the role.
✨Emphasise Your Cross-Functional Experience
If you've worked in roles that required collaboration across different teams, be sure to mention this. Discuss how you navigated various perspectives to achieve common goals. This aligns perfectly with the collaborative nature of the Product Support & Operations Specialist position at Via.