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- Tasks: Support partners by resolving technical issues and improving their transit networks.
- Company: Via, a leader in transforming public transportation with innovative technology.
- Benefits: Competitive pay, equity options, hybrid work, and comprehensive health benefits.
- Why this job: Make a real impact on public transport while building your technical expertise.
- Qualifications: 1-2 years of experience in technical support or client-facing roles.
- Other info: Join a mission-driven team with opportunities for growth and social good.
The predicted salary is between 30000 - 42000 £ per year.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you are who they turn to. You will resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day-to-day realities and Via's Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a tangible impact from day one.
About the Role- Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritisation and scalability decisions.
- 1-2 years of work experience, including placements or internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment.
- Some prior experience in a technical support or client-facing role, whether through a full-time role, placement, or internship.
- Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem-solver who doesn’t accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus.
- Becoming part of a company that was awarded for its commitment to social good.
- Competitive compensation including equity.
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI).
Product Support & Operations Specialist New London employer: Via Transportation, Inc.
Contact Detail:
Via Transportation, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support & Operations Specialist New London
✨Tip Number 1
Get to know the company inside out! Research Via's mission and values, and understand how they impact public transport. This will help you connect your skills to their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Via. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for technical questions! Brush up on your problem-solving skills and be ready to discuss how you've tackled challenges in the past. Show them you're the entrepreneurial problem-solver they're looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Via team.
We think you need these skills to ace Product Support & Operations Specialist New London
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you really understand what the Product Support & Operations Specialist role is all about. Dive into the job description and highlight key responsibilities and skills. This will help you tailor your application to show how you fit right in!
Show Your Passion: We love seeing candidates who are genuinely excited about our mission! In your application, let us know why you want to be part of Via and how you can contribute to transforming public transportation systems. A little enthusiasm goes a long way!
Be Specific: When detailing your experience, don’t just list your previous jobs. Instead, share specific examples of how you've tackled challenges or improved processes in past roles. This helps us see your problem-solving skills in action, which is super important for this position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Via Transportation, Inc.
✨Know the Product Inside Out
Before your interview, make sure you understand Via's platform and how it transforms public transportation systems. Familiarise yourself with the technology and its impact on partners. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled challenges or resolved issues effectively. Highlight your analytical skills and how you prioritised tasks to deliver solutions quickly. This is crucial for a role that requires operational excellence and technical support.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the company culture. This not only shows your enthusiasm but also demonstrates your natural communication skills, which are essential for the role.
✨Emphasise Your Cross-Functional Experience
If you've worked in roles that required collaboration across different teams, be sure to mention this. Discuss how you navigated challenges and contributed to team success. This aligns perfectly with the need to work with Product, Engineering, and Operations at Via.