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- Tasks: Support partners by resolving technical issues and improving transit network operations.
- Company: Join Via, a leader in transforming public transportation with innovative technology.
- Benefits: Competitive pay, equity options, hybrid work, and comprehensive health benefits.
- Why this job: Make a real impact on public transport while building your technical expertise.
- Qualifications: 1-2 years of experience in tech support or client-facing roles; recent grads welcome.
- Other info: Enjoy a vibrant office culture with team lunches and excellent career growth opportunities.
The predicted salary is between 30000 - 40000 £ per year.
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When local authorities, councils, and operators run into issues with the platform that powers their transit networks, you are who they turn to. You will resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day-to-day realities and Via's Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a tangible impact from day one.
About the Role- Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context.
- Prioritise operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running.
- Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes.
- Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions.
- Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritisation and scalability decisions.
- 1-2 years of work experience, including placements or internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment.
- Some prior experience in a technical support or client-facing role, whether through a full-time role, placement, or internship.
- Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously.
- An entrepreneurial problem-solver who doesn’t accept the status quo and is always looking for smarter solutions.
- A natural communicator who instinctively finds the right tone in every situation.
- Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese) is a plus.
- Becoming part of a company that was awarded for its commitment to social good.
- Competitive compensation including equity.
- A hybrid working model and a spacious office near Chancery Lane, where you can enjoy weekly team lunches.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI).
Product Support & Operations Specialist London employer: Via Transportation, Inc.
Contact Detail:
Via Transportation, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Support & Operations Specialist London
✨Tip Number 1
Get to know the company inside out! Research Via's mission and values, and understand how they impact public transportation. This will help you connect your skills to their goals during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Via. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for technical questions! Brush up on your problem-solving skills and be ready to discuss how you've tackled challenges in the past. Show them you're the entrepreneurial problem-solver they're looking for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Via team.
We think you need these skills to ace Product Support & Operations Specialist London
Some tips for your application 🫡
Know the Role: Before you start writing, take a good look at the job description. Understand what we're looking for in a Product Support & Operations Specialist and tailor your application to highlight how your skills and experiences match our needs.
Show Your Passion: We love seeing candidates who are genuinely excited about our mission. In your application, let us know why you're interested in transforming public transportation systems and how you can contribute to our goals.
Be Clear and Concise: When it comes to your written application, clarity is key. Make sure your points are easy to read and straight to the point. Avoid jargon unless it's relevant, and keep your sentences short and impactful.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Via Transportation, Inc.
✨Know the Product Inside Out
Before your interview, make sure you understand Via's platform and its impact on public transportation. Familiarise yourself with the technology and how it transforms transit networks. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've tackled challenges or resolved issues effectively. Highlight your analytical skills and how you prioritised tasks to deliver solutions quickly. This is crucial for a role that requires operational excellence and technical support.
✨Build Rapport with Interviewers
During the interview, focus on building a connection with your interviewers. Ask insightful questions about their experiences and the company culture. This not only shows your enthusiasm but also demonstrates your natural communication skills, which are essential for the role.
✨Emphasise Your Adaptability
Given the fast-paced nature of the role, be ready to discuss how you've adapted to changing situations in previous jobs or internships. Share specific instances where you’ve had to learn quickly or pivot your approach, showcasing your entrepreneurial spirit and willingness to embrace new challenges.