At a Glance
- Tasks: Lead daily operations to ensure safe and reliable transportation for our riders.
- Company: Join Via, a tech-driven company transforming global transportation.
- Benefits: Competitive salary, health scheme, childcare support, and cycle-to-work options.
- Other info: Exciting growth opportunities in a mission-driven company focused on social good.
- Why this job: Make a real impact on communities while working in a dynamic environment.
- Qualifications: Experience in people management, logistics, or customer service is essential.
The predicted salary is between 40000 - 45000 £ per year.
Via is using technology to transform transportation around the world.
From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.
As a
Field Manager on Via’s Operations team in the UK , you are the force that keeps our services running reliably for the communities that depend on them.
This is a high-ownership, boots-on-the-ground role where you’ll lead the daily operations of our Westlink service, tackle real-time challenges, and ensure our riders are transported safely and on time.
This is an in-person position with the expectation that you will be onsite 4-5 days per week.
About the Role
- Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders.
- Partner with a broad, cross-functional team to develop and scale the processes, systems, and tools that drive continuous optimization and support rapid growth.
- Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues - using data to quickly diagnose problems and keep service running smoothly.
- Guide and support drivers, building strong relationships and coaching toward stronger performance in the field.
- Turn rider and community feedback into concrete changes by spotting patterns and addressing root causes.
- Act as the bridge between Via’s partners, drivers, and Via central teams, keeping everyone informed with clear, timely updates and resolving questions quickly.
About You
- Operationally experienced in people management, logistics, customer service, or other process-oriented work.
- Relationship-oriented and a confident communicator who builds trust with drivers, riders, teammates, and city partners, adapting their message and tone to each stakeholder, whether that’s partners, customers, or driver colleagues from diverse backgrounds.
- Hands-on and proactive, comfortable taking responsibility for employees, being in the field, and solving problems where they happen, even under pressure.
- Analytically savvy and structured, using data and digital tools to prioritize effectively and improve our services.
- Tactical and strategic, able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring.
- Valid driver’s license in the UK, class B.
- Nice to have, but not required: Completed Certificate of Professional Competence (CPC) training and Qualified Transport Manager status would be a plus, as would experience in fixed-line bus operations.
Compensation and Benefits
- Becoming part of a company that was awarded for its commitment to social good.
- Salary Range: £40,000–£45,000. Final salary will be determined by the candidate’s experience, knowledge, and skills.
- Comprehensive health scheme offered through AXA.
- Partnership with Yellow Nest, a salary exchange benefit that helps reduce childcare fees for working parents.
- Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI).
There has never been a more exciting time to be on the cutting edge of public mobility.
Via is an equal opportunity employer.
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Field Operations Manager Bristol employer: Via Transportation, Inc.
At Via, we are committed to fostering a dynamic and inclusive work environment that empowers our employees to make a meaningful impact on global transportation. As a Strategy & Operations Associate, you will benefit from a culture of collaboration and innovation, with ample opportunities for professional growth and development. Our comprehensive benefits package, including free medical plans and 401K matching, reflects our dedication to supporting your well-being while you contribute to our ambitious goals.
StudySmarter Expert Advice🤫
We think this is how you could land Field Operations Manager Bristol
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Via Transportation, Inc..
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Via Transportation, Inc.. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Field Operations Manager Bristol
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Via Transportation, Inc., make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Via Transportation, Inc. and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Via Transportation, Inc.. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Via Transportation, Inc.
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Via Transportation, Inc..
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Via Transportation, Inc..
