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- Tasks: Oversee daily operations and ensure excellent customer experiences in transportation.
- Company: Join Via, a tech-driven company transforming global transportation.
- Benefits: Competitive salary, generous parental leave, and health benefits.
- Why this job: Make a real impact on transportation while developing your leadership skills.
- Qualifications: Experience in team leadership and operational settings; UK driving licence required.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
The predicted salary is between 35000 - 40000 £ per year.
Via is using technology to transform transportation around the world. As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you will oversee day-to-day operations using our technology platform, ensuring smooth and reliable service as Via expands across the UK. You will focus on continuous improvement and operational excellence, helping to deliver a positive experience for our passengers and supporting the growth of the service. This role involves regularly visiting Via’s services across the West Midlands and Worcester, with the expectation of being onsite 4-5 days per week.
What You’ll Do
- Ensure operational excellence and deliver an outstanding customer experience.
- Oversee day-to-day operations in person; the role may occasionally require early starts or evening work, depending on business needs.
- Manage driver supply to ensure the right number of vehicles are on the road to meet demand.
- Act as the real-time point of contact for operational issues, prioritising effectively and coming up with practical solutions on the spot.
- Respond promptly to driver feedback and live customer enquiries.
- Work closely with a broad, cross-functional team to develop and scale operational processes, systems, and tools to support rapid growth.
- Analyse and interpret performance metrics/KPIs to spot inefficiencies and apply insights to improve operations.
Who You Are
- A self-starter who is comfortable in a fast-paced environment with a strong focus on driving positive change.
- Experienced leader with a proven track record of motivating and developing teams in operational settings, ideally including shift-based staff.
- Team-oriented and accountable, taking pride in both personal work and the success of the team.
- Calm under pressure, adaptable, and willing to contribute across a range of projects.
- Data-driven, making decisions based on insights and metrics.
- Skilled at professional communication with partners, customers, and driver colleagues from diverse backgrounds.
- Holder of a valid UK driving licence (Category B).
- It’s a plus if you’ve completed your Certificate of Professional Competence (CPC) training and hold Qualified Transport Manager status. Experience in fixed-line bus operations would also be an advantage.
What We Offer
- Joining a global employer with over 750 mobility deployments in 40+ countries.
- Becoming part of a company that was awarded for its commitment to social good.
- Salary Range: £35,000–£40,000. Final salary will be determined by the candidate’s experience, knowledge, and skills.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA.
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
Via is an equal opportunity employer.
Field Operations Manager employer: Via Transportation Inc
Contact Detail:
Via Transportation Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Manager
✨Tip Number 1
Get to know the company inside out! Research Via’s mission and values, and think about how your experience aligns with their goals. This will help you stand out in interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn, and don’t be shy about reaching out for a chat. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Prepare for situational questions! Think about past experiences where you’ve had to solve problems on the spot or manage a team under pressure. Practising these scenarios will help you feel more confident during the interview.
✨Tip Number 4
Show off your data skills! Since the role involves analysing performance metrics, be ready to discuss how you've used data to drive improvements in previous roles. This will demonstrate your ability to make informed decisions and contribute to operational excellence.
We think you need these skills to ace Field Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Operations Manager role. Highlight your experience in operational settings and any leadership roles you've had. We want to see how your skills align with our goals at Via!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about transforming transportation and how you can contribute to our mission. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Data Skills: Since this role involves analysing performance metrics, make sure to mention any relevant experience you have with data analysis. We love candidates who can make data-driven decisions, so don’t hold back on sharing your insights!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Via!
How to prepare for a job interview at Via Transportation Inc
✨Know the Company Inside Out
Before your interview, make sure you understand Via's mission and how they use technology to transform transportation. Familiarise yourself with their Transit-as-a-Service model and think about how your experience aligns with their goals. This will show that you're genuinely interested in the role and the company.
✨Demonstrate Your Leadership Skills
As a Field Operations Manager, you'll need to motivate and develop teams. Prepare examples from your past experiences where you've successfully led a team or improved operations. Be ready to discuss how you handle challenges and ensure operational excellence, especially in fast-paced environments.
✨Be Data-Driven
Since the role involves analysing performance metrics and KPIs, come prepared to discuss how you've used data to drive decisions in previous roles. Think of specific instances where your insights led to improvements in operations or customer satisfaction, as this will highlight your analytical skills.
✨Prepare for Real-Time Problem Solving
In this role, you'll be the go-to person for operational issues. Practice articulating how you would respond to hypothetical scenarios that may arise during the interview. Show that you can think on your feet and come up with practical solutions quickly, which is crucial for maintaining service reliability.
