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- Tasks: Oversee daily operations and ensure excellent customer service in a fast-paced environment.
- Company: Join Via, a global leader transforming transportation with technology.
- Benefits: Competitive salary, comprehensive benefits, and generous parental leave.
- Why this job: Make a real impact on transportation while developing your leadership skills.
- Qualifications: Experience in team management and a valid UK driving licence required.
- Other info: Dynamic role with opportunities for growth and a focus on social good.
The predicted salary is between 35000 - 40000 £ per year.
Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint — we’ve got huge goals.
As a Field Manager on Via's Transit-as-a-Service (TaaS) Operations team, you will oversee day-to-day operations using our technology platform, ensuring smooth and reliable service as Via expands across the UK. You will focus on continuous improvement and operational excellence, helping to deliver a positive experience for our passengers and supporting the growth of the service.
This role involves regularly visiting Via's services across the West Midlands and Worcester. It works best for someone already based locally, making the travel easier to manage. The expectation is that you will be onsite 4-5 days per week.
What You'll Do- Ensure operational excellence and deliver an outstanding customer experience
- Oversee day-to-day operations in person; the role may occasionally require early starts or evening work, depending on business needs
- Manage driver supply to make sure the right number of vehicles are on the road to meet demand
- Act as the real-time point of contact for operational issues, prioritising effectively and coming up with practical solutions on the spot
- Respond promptly to driver feedback and live customer enquiries
- Work closely with a broad, cross-functional team to develop and scale operational processes, systems, and tools to support rapid growth
- Analyse and interpret performance metrics/KPIs to spot inefficiencies and apply insights to improve operations
- A self-starter who is comfortable in a fast-paced environment with a strong focus on driving positive change
- Experienced leader with a proven track record of motivating and developing teams in operational settings, ideally including shift-based staff
- Team-oriented and accountable, taking pride in both personal work and the success of the team
- Calm under pressure, adaptable, and willing to contribute across a range of projects
- Data-driven, making decisions based on insights and metrics
- Skilled at professional communication with partners, customers, and driver colleagues from diverse backgrounds
- Holder of a valid UK driving licence (Category B)
- It’s a plus if you’ve completed your Certificate of Professional Competence (CPC) training and hold Qualified Transport Manager status. Experience in fixed-line bus operations would also be an advantage.
- Joining a global employer with over 750 mobility deployments in 40+ countries
- Becoming part of a company that was awarded for its commitment to social good
- Salary Range: £35,000–£40,000. Final salary will be determined by the candidate's experience, knowledge, and skills.
- Comprehensive benefits package, including generous paid parental leave, and health scheme offered through AXA
- Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents
- Via is an equal opportunity employer.
Field Operations Manager in Birmingham employer: Via Transportation, Inc.
Contact Detail:
Via Transportation, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Operations Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with Via employees on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Via's operations and values. Show us that you understand our mission to transform transportation and how your experience aligns with our goals. Tailor your answers to reflect our focus on operational excellence and customer experience.
✨Tip Number 3
Be proactive! If you see an opportunity at Via that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email to express your enthusiasm. It shows initiative and keeps you on our radar.
✨Tip Number 4
Showcase your problem-solving skills during interviews. We love candidates who can think on their feet and come up with practical solutions. Share examples from your past experiences where you’ve tackled challenges head-on, especially in fast-paced environments.
We think you need these skills to ace Field Operations Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Operations Manager role. Highlight your leadership experience and any operational excellence achievements to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for transforming transportation and how your background makes you the perfect fit for our team. Keep it engaging and personal.
Showcase Your Data Skills: Since we love data-driven decision-making, don’t forget to mention any experience you have with analysing performance metrics or KPIs. It’ll show us you’re ready to tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Via Transportation, Inc.
✨Know the Company Inside Out
Before your interview, make sure you understand Via's mission and how they use technology to transform transportation. Familiarise yourself with their services in the West Midlands and Worcester, as well as their commitment to social good. This will show your genuine interest and help you connect your experience to their goals.
✨Demonstrate Your Leadership Skills
As a Field Operations Manager, you'll need to showcase your ability to motivate and develop teams. Prepare examples from your past experiences where you've successfully led a team, managed operational challenges, or improved processes. Be ready to discuss how you can apply these skills to enhance Via's operations.
✨Be Data-Driven
Since the role involves analysing performance metrics and KPIs, come prepared to discuss how you've used data to drive decisions in previous roles. Think of specific instances where your insights led to operational improvements, and be ready to explain your thought process.
✨Prepare for Real-Time Problem Solving
Expect questions that assess your ability to handle operational issues on the spot. Practice scenarios where you had to prioritise effectively and come up with practical solutions quickly. This will demonstrate your calmness under pressure and adaptability, which are crucial for this role.
