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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and resolving queries.
- Company: Join a well-established construction and property company with a focus on community.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Why this job: Make a real difference in residents' lives while working on exciting projects.
- Qualifications: Experience in resident liaison and strong customer service skills required.
- Other info: Great opportunities for career growth and a supportive team environment.
The predicted salary is between 30000 - 37000 £ per year.
A well-established construction and property company is seeking a Resident Liaison Officer to join its Special Projects Division. This role plays a key part in ensuring effective communication and positive relationships with residents, contractors, freeholders, management companies and leaseholders, particularly across refurbishment and remediation projects.
The Role
- You will act as the primary point of contact for residents, ensuring queries and concerns are handled professionally and proactively.
- You will work closely with on-site teams to monitor project progress, compliance and issue resolution, while enhancing the overall customer experience.
Key Responsibilities
- Deliver clear, accessible, and customer-focused communication through written channels and face-to-face interactions.
- Act as the main contact for residents, managing queries and concerns promptly.
- Liaise with construction teams and site managers to track compliance with remediation requirements and resolve issues effectively.
- Represent the organisation in meetings with residents and responsible entities.
- Identify opportunities to improve the resident experience throughout project delivery.
About You
- Two to three years experience in a resident liaison role within housebuilding, refurbishment or remediation projects.
- Strong resident and customer service skills with empathy and professionalism.
- Excellent written and verbal communication skills, including experience producing newsletters, presentations, and digital communications.
- Proactive, highly organised and able to manage multiple priorities under pressure.
- Valid driving licence for travel to resident meetings.
What's on Offer
- £30,000 - £37,000 salary.
- 25 days annual leave (plus 3 days over Christmas/New Year).
- Private medical or healthcare cash plan options.
- Car allowance.
- Annual bonus scheme.
- Pension scheme.
- Sharesave scheme.
- Life assurance and personal accident insurance.
- Cycle to work scheme.
This role is ideal for someone with strong customer service skills who enjoys being the liaison between residents and project teams, ensuring communication is clear, consistent and professional.
Customer Service Officer in Addlestone employer: VIA MATCH LIMITED
Contact Detail:
VIA MATCH LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer in Addlestone
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about liaising with residents and teams, being able to articulate your thoughts clearly will set you apart. Try mock interviews with friends or family.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer. This shows that you’re engaged and eager to learn more about the company culture and expectations. Plus, it gives you a chance to assess if it's the right fit for you.
✨Tip Number 4
Finally, apply through our website! It’s quick and keeps your profile anonymous until you match. Plus, you’ll be considered for other roles that might suit you as well. So, get on it!
We think you need these skills to ace Customer Service Officer in Addlestone
Some tips for your application 🫡
Keep It Clear and Concise: When you're writing your application, make sure to keep your language clear and to the point. We want to see your skills and experience shine through without any fluff!
Show Off Your Customer Service Skills: Since this role is all about communication and customer service, highlight your relevant experiences. We love to see examples of how you've handled queries or improved resident experiences in the past.
Tailor Your Application: Make sure to tailor your application to the job description. Use keywords from the listing to show us that you understand what we're looking for and how you fit into the picture.
Apply Through Our Website: Don't forget to apply through our website! It’s super easy and only takes a couple of minutes. Plus, it keeps everything secure and organised for us to review your application.
How to prepare for a job interview at VIA MATCH LIMITED
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks like managing resident queries and liaising with construction teams. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples of how you've successfully handled resident concerns or improved customer experiences in the past. Be ready to discuss your written and verbal communication skills, as well as any relevant experience producing newsletters or presentations.
✨Demonstrate Empathy and Professionalism
During the interview, highlight your ability to empathise with residents and maintain professionalism under pressure. Share specific instances where you've resolved conflicts or addressed concerns, showcasing your proactive approach to enhancing the resident experience.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the Resident Liaison role. This not only shows your interest but also helps you assess if the company is the right fit for you.
