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- Tasks: Support customers through their home buying journey and resolve issues effectively.
- Company: Leading Property/Construction business in Surrey with a focus on customer satisfaction.
- Benefits: 25 days annual leave, private healthcare, bonus scheme, and flexible culture.
- Why this job: Make a real difference in customers' lives by ensuring a smooth home buying experience.
- Qualifications: 2+ years in customer service with strong organisational skills.
- Other info: Join a supportive team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Join a leading Property/Construction business in Surrey as a Customer Service Coordinator, playing a key role in making the home buying experience smooth and stress-free. You will be the go-to person for customers, helping solve issues, guiding them through snagging or remedial work, and ensuring satisfaction at every step.
Key Responsibilities:- Support customers through their home purchase, resolving issues quickly and effectively.
- Handle public queries related to construction sites and liaise with site teams.
- Coordinate contractors and technicians to get work done efficiently with minimal disruption.
- Follow up to make sure issues are fully resolved and expectations exceeded.
- Manage multiple cases simultaneously while staying organised and professional.
- Navigate challenging conversations with empathy, keeping customer satisfaction front and centre.
- 2-3 years experience in a customer service role.
- Strong organisational skills and the ability to manage multiple tasks.
- Proven experience managing expectations and delivering excellent service.
- 25 days annual leave
- Private medical healthcare cash plan options
- Annual bonus scheme
- Pension scheme & Sharesave scheme
- Life assurance & personal accident insurance
- Cycle-to-work scheme
- Flexible, inclusive culture
Customer Service Coordinator in Addlestone employer: VIA MATCH LIMITED
Contact Detail:
VIA MATCH LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Addlestone
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and recent projects can help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Don’t forget to prepare questions for your interviewer! This shows that you’re engaged and gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Apply through our website for a smoother process. It keeps your profile anonymous until you match, making it easier for us to connect you with the right opportunities!
We think you need these skills to ace Customer Service Coordinator in Addlestone
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show us what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Show us how your background aligns with the Customer Service Coordinator role and why you’re the perfect fit!
Keep It Clear and Concise: We appreciate clarity! Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills.
Apply Through Our Website: Don’t forget to click 'Apply' on our website! It’s a quick process that takes just 2 minutes, and it ensures your application goes directly to us for review.
How to prepare for a job interview at VIA MATCH LIMITED
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Prepare for Customer Scenarios
As a Customer Service Coordinator, you'll be dealing with various customer issues. Think of specific examples from your past experience where you've successfully resolved problems or managed expectations. Be ready to share these stories during the interview to demonstrate your skills.
✨Practice Empathy in Your Responses
Given the nature of the role, it's crucial to convey empathy during your interview. Practice how you would handle challenging conversations with customers. Use phrases that show understanding and a willingness to help, as this will reflect your ability to keep customer satisfaction at the forefront.
✨Showcase Your Organisational Skills
Since the job involves managing multiple cases simultaneously, be prepared to discuss how you stay organised. Share tools or methods you use to prioritise tasks and ensure nothing falls through the cracks. This will highlight your ability to handle the demands of the role effectively.
