Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support users with application issues and improve system performance.
- Company: Join a well-established organisation with a collaborative IT team.
- Benefits: Competitive salary, bonus scheme, private pension, and gym discounts.
- Other info: Great career growth opportunities in a supportive workplace.
- Why this job: Gain hands-on experience in a dynamic environment while solving real-world tech problems.
- Qualifications: 2-3 years in IT/Application Support and strong problem-solving skills.
The predicted salary is between 30000 - 35000 £ per year.
Via is confidentially supporting a well-established and growing organisation in the search for an Application Support Analyst to join their IT team. This is a fantastic opportunity for someone with 2–3 years’ experience to step into a hands-on role supporting business-critical systems, gaining exposure across a wide technology landscape while building deep system knowledge.
The Role
You’ll be the go-to person for application and systems support, helping users troubleshoot issues, improve system usage, and ensure smooth day-to-day operations. Key responsibilities include:
- Supporting users with day-to-day system queries and issues
- Triaging and resolving tickets through an ITSM system
- Delivering a high level of first-time fixes and escalating where needed
- Maintaining clear documentation of processes and resolutions
- Supporting system administration tasks and liaising with external suppliers
- Managing incidents, requests, and changes in line with SLAs
- Continuously identifying opportunities to improve service and performance
What We’re Looking For
- 2–3 years’ experience in an Application Support / IT Support role
- Experience working with business systems or SaaS platforms (e.g. ClickUp or similar)
- A proactive problem-solver with strong attention to detail
- Comfortable working both independently and as part of a team
- Ability to prioritise workload and perform under pressure
- Strong communication skills (written and verbal)
- A motivated, resilient individual with a desire to learn and improve
What’s On Offer
- £30,000 – £35,000 salary
- Bonus scheme
- Private pension
- 25 days’ holiday
- Cycle to work scheme
- Share save scheme
- Gym membership discounts
If you’re looking to build your career in application support within a collaborative and supportive environment, we’d love to hear from you. Apply now to learn more.
Locations
IT Support Analyst in Addlestone, Surrey employer: Via Match Limited
Contact Detail:
Via Match Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst in Addlestone, Surrey
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend meetups, or join online forums. You never know who might have a lead on that perfect IT Support Analyst role.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key when showcasing your problem-solving abilities.
✨Tip Number 3
Tailor your approach for each application. Research the company and its tech stack, and be ready to discuss how your experience aligns with their needs. This shows you're genuinely interested and not just sending out generic applications.
✨Tip Number 4
Don’t forget to apply through our website! It’s quick and keeps your profile anonymous until you match. Plus, it opens up more opportunities tailored just for you in the IT support field.
We think you need these skills to ace IT Support Analyst in Addlestone, Surrey
Some tips for your application 🫡
Keep it Relevant: When you're writing your application, make sure to highlight your experience that directly relates to the IT Support Analyst role. We want to see how your skills match what we're looking for, so tailor your CV and cover letter accordingly!
Show Your Problem-Solving Skills: As an IT Support Analyst, you'll be tackling issues head-on. Use your application to share specific examples of how you've solved problems in the past. We love a proactive approach, so let us know how you’ve made a difference!
Be Clear and Concise: We appreciate straightforward communication. When filling out your application, keep your language clear and to the point. Avoid jargon unless it's relevant, and make sure your key achievements stand out!
Apply Through Our Website: Don't forget to click 'Apply' on our website! It only takes 2 minutes to complete your application on Via, and this is the best way for us to get your details securely. We can't wait to see what you've got!
How to prepare for a job interview at Via Match Limited
✨Know Your Tech
Make sure you brush up on the specific business systems or SaaS platforms mentioned in the job description, like ClickUp. Familiarise yourself with common issues users face and how to troubleshoot them. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've successfully resolved technical issues or improved system usage. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your proactive approach and attention to detail.
✨Communicate Clearly
Since strong communication skills are key for this role, practice explaining technical concepts in simple terms. You might be asked to describe how you would assist a non-technical user with a problem. Clear communication can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the ITSM system they use, or opportunities for professional development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.