At a Glance
- Tasks: Manage and grow a portfolio of 100 SMB customers while building strong relationships.
- Company: Join a growing tech and digital services business in Manchester.
- Benefits: Competitive salary, hybrid work, generous holiday, and personal growth days.
- Other info: Enjoy regular social events and opportunities for career development.
- Why this job: Make an impact by retaining and growing customer accounts in a dynamic environment.
- Qualifications: Experience in B2B account management or sales with strong relationship-building skills.
The predicted salary is between 35000 - 45000 £ per year.
After clicking Apply, you'll be invited to create a profile on the Via website to complete your application.
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Your profile also stays active for other relevant roles on the platform, and stays anonymous until you match.
It takes just a few minutes.
- Working arrangement: Hybrid
- Full-time | Permanent
- About the opportunity
- Via is partnering with a growing technology and digital services business to recruit an
Account Manager for its SMB customer team in Manchester.
You'll take ownership of a portfolio of around
100 small and medium-sized business customers , building strong relationships, retaining accounts and identifying opportunities to grow revenue through renewals, upselling and cross-selling.
This is a commercially focused account management role, but you don't need to come from a technology background .
We're interested in people who know how to manage a portfolio of B2B customers, build relationships with decision-makers and spot opportunities to grow accounts.
You'll work closely with internal sales, service and technical teams to make sure customers receive a great experience while achieving your own revenue and performance targets.
- What you'll be doing
- Manage and grow a portfolio of around 100 SMB customers
- Build long-term relationships with key customer contacts and decision-makers
- Understand each customer's business, priorities and commercial needs
- Identify opportunities to upsell and cross-sell additional products and services
- Manage contract renewals and support customer retention
- Proactively identify accounts at risk of churn and take action to retain them
- Lead regular customer service and commercial review meetings
- Develop account plans and identify opportunities for future growth
- Have confident commercial conversations around pricing, renewals and additional services
- Work with internal teams to resolve customer issues
- Act as an escalation point when customers need additional support
- Maintain accurate account and pipeline information
- Achieve individual revenue, retention and performance targets
What we're looking for
We're looking for someone with experience in
B2B account management, sales, customer success or customer growth .
You'll ideally have
- Experience managing your own portfolio of B2B customers
- A track record of building and maintaining strong customer relationships
- Experience with renewals, retention, upselling or cross-selling
- Strong commercial awareness and confidence working towards targets
- Consultative sales and relationship-management skills
- Confidence speaking with business owners, senior stakeholders and decision-makers
- Experience handling objections and challenging customer conversations
- Strong organisation and prioritisation skills
- The ability to manage multiple customer relationships at the same time
- A proactive approach to identifying opportunities rather than waiting for customers to contact you
- Strong communication and presentation skills
Previous experience within technology, Saa S, cloud services, telecoms, managed services or IT would be useful, but isn't essential . Strong B2B Account Managers from other industries are encouraged to apply.
Experience using
MEDDICC or another structured sales methodology would be beneficial but isn't required.
Why apply?
- £35,000–£45,000 estimated base salary plus commission/bonus
- Hybrid working in Manchester
- 25 days' holiday with the option to buy up to 5 additional days
- Your birthday off plus an additional celebration day
- 5 volunteering days
- Private health insurance
- Matched pension contributions
- 4x life assurance
- Up to 30 days per year working from anywhere, subject to eligibility
- Enhanced maternity, paternity and adoption leave
- Electric car scheme
- 12 days dedicated to personal growth and development
- Regular company social events
- Opportunity to develop your career within the technology sector
If you're a commercially minded Account Manager who enjoys building long-term B2B relationships, retaining customers and growing accounts, we'd like to hear from you.
Account Manager in Manchester employer: VIA MATCH LIMITED Careers
Via is an exceptional employer, offering a dynamic and fast-paced work environment in the heart of London. With a strong focus on employee growth, you will have the opportunity to engage directly with senior leadership while enhancing your skills in FP&A and commercial finance. The hybrid working model, competitive salary, and generous pension contribution further underscore our commitment to fostering a supportive and rewarding workplace for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Manchester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Account Manager at VIA MATCH LIMITED Careers, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including VIA MATCH LIMITED Careers. Tailor your message to explain why you’re drawn to them and how you can contribute as a Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Account Manager in Manchester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for VIA MATCH LIMITED Careers:When writing your cover letter, make sure to tailor your message specifically for VIA MATCH LIMITED Careers. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at VIA MATCH LIMITED Careers
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show VIA MATCH LIMITED Careers that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show VIA MATCH LIMITED Careers that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with VIA MATCH LIMITED Careers’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
