At a Glance
- Tasks: Support event planning and delivery for premium hospitality experiences at major events.
- Company: Leading provider of high-end hospitality experiences in London.
- Benefits: Competitive salary, 23 days holiday, private health insurance, and career progression.
- Other info: Exciting opportunities for growth and development in a vibrant work environment.
- Why this job: Join a dynamic team and create unforgettable moments at iconic events.
- Qualifications: Experience in event management or operations is a plus; strong communication skills required.
The predicted salary is between 50 - 50 £ per hour.
This role is being handled by Via, a secure hiring platform used by employers to review candidates.
After applying, you will be invited to create your profile on the Via platform. Your profile stays anonymous until you match.
- Operations and Events Coordinator
- £28,000 - £30,000 p/a | On-Site | London Victoria, SW1E 6AE
The Opportunity
We're recruiting on behalf of a leading provider of premium hospitality experiences at major sporting and cultural events — think Formula 1, Royal Ascot, Wimbledon, Six Nations, and Premier League football.
Our client creates bespoke, high-end packages and operates an exclusive flagship hospitality lounge, delivering unforgettable moments across the UK and beyond.
With offices in London, Glasgow and Manchester, this role is based in London (Victoria) with occasional travel.
It's a junior position supporting the Operations team, working Monday to Friday, 08:30–17:30.
This is a permanent role with clear progression opportunities.
The Role
As Operations and Events Coordinator, you'll support the Operations and Events Manager in planning and delivering a wide range of events, including those at the company's premium hospitality venue.
You'll work closely with venue and event managers to ensure guest needs and special requests are handled efficiently, and collaborate across sales, marketing and finance to keep all departments aligned.
Key Responsibilities
- Liaise closely with venue and event managers to ensure special requests and guest details are received and handled promptly
- Identify opportunities and make recommendations to enhance customer service, client experience, internal procedures, and CRM practices
- Attend events as directed, working with venue and event managers to ensure seamless client delivery
- Deliver presentations to the sales team, including pre- and post-event debriefs and workshops
- Manage distribution, collection and analysis of post-event feedback to drive actionable improvements
- Oversee design and production of event materials, working with the Operations team, external designers, and internal colleagues
- Coordinate ticket dispatch, collating client data to ensure accurate and timely delivery
- Manage hostess bookings for events, including staff passes, travel and accommodation
- Update table plan configurations to track stock levels and sales availability, liaising with venues
- Work closely with the Accounts team to align payments with event delivery and ticket schedules
- Support and mentor a junior team member's ongoing development
What Our Client Is Looking For
- Experience in event management, operations or project coordination is desirable but not essential — candidates from reception, events admin or similar backgrounds welcome
- Around 12–18 months' relevant experience suits the role; 3+ years' operations or events experience would be considered at the top of the salary range
- A proactive, self-starting, can-do attitude
- Confident communicator with strong interpersonal and relationship-building skills
- Strong problem-solving skills
- Highly organised with excellent time management and attention to detail
- Adaptable and calm under pressure, able to juggle multiple projects
- Proficient in Microsoft Office and comfortable with digital tools
What's On Offer
- 23 days holiday (plus bank holidays), rising to 26 with service
- Clear career progression based on performance
- Perkbox membership (post-probation)
- Eye test and VDU glasses
- Pension scheme
- Life assurance
- Refer-a-friend bonus up to £500
- £50 per head for monthly team socials
- Private health insurance (BUPA)
- Dental insurance (BUPA)
- Travelcard loan
- Cycle to work scheme
- Long service vouchers — £250 after 3 years, £500 after 5 years
- Sabbatical leave — one month paid leave after 10 years' continuous service
- Christmas office closure over the festive period
Register your details on Via to progress your application. Create one profile and be matched to this role and other relevant opportunities, including roles advertised exclusively on Via
Operations Coordinator in London employer: VIA MATCH LIMITED Careers
Via is an exceptional employer, offering a dynamic and fast-paced work environment in the heart of London. With a strong focus on employee growth, you will have the opportunity to engage directly with senior leadership while enhancing your skills in FP&A and commercial finance. The hybrid working model, competitive salary, and generous pension contribution further underscore our commitment to fostering a supportive and rewarding workplace for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Coordinator in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like VIA MATCH LIMITED Careers. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to VIA MATCH LIMITED Careers
Don't be shy about reaching out to VIA MATCH LIMITED Careers directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Coordinator in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about VIA MATCH LIMITED Careers and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at VIA MATCH LIMITED Careers
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
