At a Glance
- Tasks: Provide tech support for desktops and mobiles, ensuring smooth operations for users.
- Company: Join a dynamic IT team focused on service excellence and innovation.
- Benefits: Enjoy a competitive salary, hybrid working, and employee discounts.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Make a real difference by helping users and enhancing IT systems.
- Qualifications: Microsoft Associate-level qualification and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Job Overview
Provide technical support and maintenance of desktop and mobile devices and software to deliver service excellence to Via IT users.
Organise the configuration, delivery and installation of hardware and software to Via IT users.
Assist in the delivery of small and medium‑size IT projects on the company’s network infrastructure and desktop estate.
Provide informal training and coaching to Via IT users to assist them in learning current and new systems.
Evaluate, test and recommend software and hardware for use in the company to increase the efficiency of systems and productivity within the business.
Responsibilities
- Provide technical support and maintenance of desktop and mobile devices and software.
- Organise the configuration, delivery and installation of hardware and software.
- Assist in delivering small and medium‑size IT projects on the network infrastructure and desktop estate.
- Provide informal training and coaching to users.
- Evaluate, test and recommend software and hardware.
- Ensure Via IT security standards are adhered to and incidents are managed using security practices.
- Assist in monitoring and maintaining the IT security perimeter and identify new attack vectors.
Qualifications
- A Microsoft Associate‑level qualification or equivalent desktop hardware, software applications, operating systems and network connectivity experience in a multi‑site environment.
- Excellent customer service skills and understanding of service desk operations.
- Excellent hardware and software problem‑solving skills, particularly with desktops, laptops, network hardware and Office365.
- Good written and verbal communication skills and confidence to liaise with 3rd‑party suppliers.
- A full UK driver’s licence and ability to travel to cover multiple sites.
Benefits
- Competitive salary
- Hybrid working
- Employee discounts and benefits
- Additional leave
- Free on‑site parking
- Career growth opportunities within the company
- #J-18808-Ljbffr
Desktop Support Analyst employer: Via East Midlands Ltd
At Via IT, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. Our Desktop Support Analysts enjoy competitive salaries, hybrid working options, and ample opportunities for career growth, all while contributing to meaningful IT projects across multiple sites. With additional benefits like employee discounts, free on-site parking, and a commitment to professional development, we ensure our team members feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Via East Midlands Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Via East Midlands Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Via East Midlands Ltd!
✨Direct Apply to Via East Midlands Ltd
Let's not forget to apply directly through the Via East Midlands Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Via East Midlands Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Via East Midlands Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Via East Midlands Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
