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- Tasks: Manage claims for a major client, ensuring timely resolutions and high-quality service.
- Company: Join Via Benefits by WTW, a leader in insurance solutions with a focus on inclusivity.
- Benefits: Enjoy a hybrid work environment, flexible hours, and opportunities for professional growth.
- Why this job: Be part of a dynamic team that values diversity and empowers you to make an impact.
- Qualifications: Five years' experience in claims management; legal background and relevant qualifications preferred.
- Other info: Work with top industry professionals and build relationships with key stakeholders.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Join to apply for the Associate Director – Claims Management role at Via Benefits by WTW 2 weeks ago Be among the first 25 applicants Join to apply for the Associate Director – Claims Management role at Via Benefits by WTW 202408054 London, England, United Kingdom Full time Closing on: May 15 2025 Add to favourites Favourite View favourites Description Job Summary A Senior Claims Advocate with at least five years’ experience within the Construction, Energy, and/or Property & Casualty sector. First-hand experience of managing large losses on CAR/EAR, DSU and TPL claims. Some experience of Professional Indemnity claims would be advantageous. A legal background would be helpful. Deliver high quality Claims Service to our single client Bechtel, ensuring that Key Client Outcomes are delivered to pre-defined service standards. Principal Accountabilities Individual Contributor: Geographic Scope of Role:Based in the UK with international responsibility Conduct Risk:To put the interests of clients and the integrity of the market at the heart of the way you do business. Revenue Responsibilities:Not applicable Principal Duties/Responsibilities Personally accountable for Key Client Outcome (KCO) 5, comprising: Claims paid as contract within reasonable time Ensure the prompt resolution of market-related loss issues and queries Ensure that all broking is prioritised and completed within targets and exceptions monitored and actioned until completion Ensure that all financial aspects (including but not limited to Uncorrelated Cash and Bureau debt) are managed and where possible pre-emptive action is taken at an appropriate level to avoid such issues occurring Build constructive relationships and lead correspondence with Client and associated underwriters, third parties and service providers, under the guidance of more senior Claims Advocates, and with due reference to the Client Service Proposition initiative Negotiate appropriate claims authorities and claims funds with insurers / reinsurers Immediate notification to insurers / reinsurers on receipt of advice of claim, responding where required Negotiate claims settlements with insurers / reinsurers, based on market knowledge, to minimise client loss (leading on contentious claims and with due regard to consequential loss) In the event of high-profile claims, work closely with Group colleagues and maintain internal and external communications with records of these being made as appropriate Travel as required (catastrophe losses or claims reviews) Support Sales team in conjunction with Claims Handlers by producing accurate and updated renewal information Work with Group colleagues to identify and capitalise on account penetration and cross selling opportunities within the client / prospect base Provide input on corrective action required to enhance process performance across Claims areas Ensure adherence to standardised Group policies and procedures, including all WEM and other regulatory requirements Monitor underwriter / reinsurer and service provider performance and take appropriate action as required to guarantee the client’s best interests Provide input to and reference the Willis Quality Index, as appropriate and required Other Provide input to more senior Claims Advocate on BU approach to Client Service Proposition by client stream Support more senior Claims Advocate in respect of appraisals and reviews, as required Oversee the provision of accurate management information, as required Take reasonable steps to support management and the Company in the management of the business risks applicable to area of employment, as set out in the BU risk register Participate in loss prevention and claims seminars, as required. The above list is intended to be as accurate a reflection of the role as possible. However, it may be revised from time to time if different tasks commensurate with the role or level of responsibility are needed to be performed and/or when circumstances change. Communications and Relationships Internal Sales team and A&S Claims Handlers External Underwriters / Claims Managers Client (Accounting) Client (Risk Management) Loss Adjusters / Service Providers Qualifications Qualifications: Preferably with relevant professional qualification e.g. (ACII/FCII/CILA) Legal background would be helpful Skills Query Management Compliance Management Organisation and Prioritisations Knowledge/Experience Market relationship management London Market Negotiation Technical knowledge Required Mind-set And Behaviours Willis Values and Behaviours will underpin all roles and will guide performance criteria Regulatory Requirements Holds all regulatory licences, permissions and technical or other requirements applicable under UK legislation and FCA rules and guidelines At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Finance and Sales Industries Insurance Referrals increase your chances of interviewing at Via Benefits by WTW by 2x Get notified about new Claims Director jobs in London, England, United Kingdom . 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Associate Director - Claims Management employer: Via Benefits by WTW
Contact Detail:
Via Benefits by WTW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director - Claims Management
✨Tip Number 1
Network with professionals in the Construction, Energy, and Property & Casualty sectors. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Familiarise yourself with the specific claims management processes and standards used by WTW. Understanding their approach to client service and claims resolution will help you demonstrate your alignment with their values during interviews.
✨Tip Number 3
Prepare to discuss your experience with large losses and contentious claims in detail. Be ready to share specific examples of how you've successfully managed similar situations, as this will showcase your expertise and problem-solving skills.
✨Tip Number 4
Research Bechtel, the key client for this role, to understand their business model and challenges. This knowledge will allow you to tailor your discussions and show how you can contribute to their success through effective claims management.
We think you need these skills to ace Associate Director - Claims Management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in claims management, particularly within the Construction, Energy, and Property & Casualty sectors. Emphasise any specific achievements related to managing large losses and your familiarity with CAR/EAR, DSU, and TPL claims.
Craft a Strong Cover Letter: Your cover letter should reflect your understanding of the role and the company. Mention your experience with high-profile claims and how you can deliver high-quality claims service to Bechtel, ensuring key client outcomes are met.
Highlight Relevant Qualifications: If you have professional qualifications like ACII/FCII/CILA or a legal background, make sure to mention these prominently in your application. This will demonstrate your credibility and suitability for the role.
Showcase Soft Skills: In addition to technical skills, highlight your abilities in query management, compliance management, and relationship building. These soft skills are crucial for negotiating claims settlements and maintaining client relationships.
How to prepare for a job interview at Via Benefits by WTW
✨Showcase Your Experience
Make sure to highlight your relevant experience in managing large losses, particularly in CAR/EAR and TPL claims. Be prepared to discuss specific cases where you successfully navigated complex claims situations.
✨Understand the Client's Needs
Research Bechtel and their specific requirements as a client. Demonstrating knowledge about their operations and how you can meet their expectations will set you apart from other candidates.
✨Prepare for Technical Questions
Expect questions that assess your technical knowledge in claims management and negotiation. Brush up on industry standards and be ready to discuss how you would handle contentious claims or market-related loss issues.
✨Emphasise Relationship Management Skills
Since building constructive relationships is key in this role, prepare examples of how you've successfully managed relationships with clients, underwriters, and service providers in the past.
