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- Tasks: Support, repair, and maintain advanced entertainment technology equipment for global customers.
- Company: Join a leading global entertainment technology company making waves in the industry.
- Benefits: Enjoy a competitive salary, private health cover, retirement plan, and career development opportunities.
- Why this job: Be part of an inclusive team, work on exciting tech, and travel to events across Europe.
- Qualifications: Technical degree in Electronics or equivalent experience; 3-5 years in electronics repair required.
- Other info: Must be able to lift up to 23 kg and travel occasionally.
The predicted salary is between 32000 - 37500 £ per year.
We are seeking a Technical Service Specialist to join our global entertainment technology company. You will play a key role in supporting, repairing, and maintaining advanced equipment used by customers worldwide. This role combines technical troubleshooting, customer support, and event preparation.
Key Responsibilities:
- Diagnose and repair company products; determine if replacement is needed
- Complete documentation for repairs, returns, and shipments
- Set up and configure new equipment for production
- Apply Engineering Change Orders to stock
- Support customers by phone and email, resolving technical issues
- Guide users on software updates and installations
- Prepare and ship demo or loan equipment
- Support trade show setup and travel to events or customer sites
- Train staff and clients on product use and repair procedures
- Report product issues to engineering; assist in testing prototypes
Requirements:
Essential:
- Technical degree in Electronics or equivalent experience
- 3–5 years’ experience in electronics repair
- Strong problem-solving and communication skills
- Ability to travel occasionally across Europe
- Proficient in soldering (including surface-mount), using hand/power tools and test equipment
- Skilled in Microsoft Outlook, Word, Excel, and PowerPoint
- Physically able to lift up to 23 kg
Desirable:
- Experience with PCBs, mechanical assemblies, and reading schematics
- Knowledge of current wiring standards
- Background in entertainment technology
Benefits:
- Salary: £32,000–£37,500 (based on experience)
- Private health and wellness cover
- Retirement plan
- Career development and training opportunities
- Inclusive team environment
Technical Services Specialist employer: VHR Global Technical Recruitment
Contact Detail:
VHR Global Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in entertainment technology. Understanding the current landscape will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join online forums where you can connect with others who work as Technical Service Specialists. This could lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your troubleshooting skills. Since this role involves diagnosing and repairing equipment, practice common repair scenarios or take part in workshops that focus on electronics repair techniques.
✨Tip Number 4
Prepare to discuss your experience with customer support. Be ready to share specific examples of how you've resolved technical issues for clients, as this will highlight your problem-solving abilities and communication skills.
We think you need these skills to ace Technical Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electronics repair and customer support. Emphasise any specific technical skills, such as soldering or working with PCBs, that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving abilities and communication skills. Mention your experience in the entertainment technology sector and how it relates to the role of Technical Services Specialist.
Highlight Relevant Experience: In your application, focus on your 3-5 years of experience in electronics repair. Provide examples of how you've diagnosed and repaired equipment, and any instances where you've trained others on product use.
Show Enthusiasm for the Role: Convey your passion for technology and customer service in your application. Mention your willingness to travel and your excitement about supporting customers at events and trade shows.
How to prepare for a job interview at VHR Global Technical Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your technical degree and any relevant experience in electronics repair. Be prepared to discuss specific examples of troubleshooting and repairing equipment, as this role heavily relies on your technical expertise.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've successfully resolved technical issues. Employers are looking for candidates who can think critically and find solutions under pressure, so having a few examples ready will set you apart.
✨Communicate Clearly
Since the role involves customer support, effective communication is key. Practice explaining complex technical concepts in simple terms, as you'll need to guide users through software updates and installations.
✨Be Ready to Discuss Travel Flexibility
As the position may require occasional travel across Europe, be prepared to discuss your availability and willingness to travel. Showing enthusiasm for this aspect of the job can demonstrate your commitment to supporting customers effectively.
