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- Tasks: Support and repair advanced entertainment technology equipment for global customers.
- Company: Join a leading global entertainment technology company making waves in the industry.
- Benefits: Enjoy a competitive salary, private health cover, and career development opportunities.
- Why this job: Be part of an inclusive team while solving real-world tech challenges and travelling to exciting events.
- Qualifications: Technical degree in Electronics or equivalent experience with 3-5 years in electronics repair required.
- Other info: Opportunity to travel across Europe and work with cutting-edge technology.
The predicted salary is between 32000 - 37500 £ per year.
We are seeking a Technical Service Specialist to join our global entertainment technology company. You will play a key role in supporting, repairing, and maintaining advanced equipment used by customers worldwide. This role combines technical troubleshooting, customer support, and event preparation.
Key Responsibilities:
- Diagnose and repair company products; determine if replacement is needed
- Complete documentation for repairs, returns, and shipments
- Set up and configure new equipment for production
- Apply Engineering Change Orders to stock
- Support customers by phone and email, resolving technical issues
- Guide users on software updates and installations
- Prepare and ship demo or loan equipment
- Support trade show setup and travel to events or customer sites
- Train staff and clients on product use and repair procedures
- Report product issues to engineering; assist in testing prototypes
Requirements:
Essential:
- Technical degree in Electronics or equivalent experience
- 3–5 years’ experience in electronics repair
- Strong problem-solving and communication skills
- Ability to travel occasionally across Europe
- Proficient in soldering (including surface-mount), using hand/power tools and test equipment
- Skilled in Microsoft Outlook, Word, Excel, and PowerPoint
- Physically able to lift up to 23 kg
Desirable:
- Experience with PCBs, mechanical assemblies, and reading schematics
- Knowledge of current wiring standards
- Background in entertainment technology
Benefits:
- Salary: £32,000–£37,500 (based on experience)
- Private health and wellness cover
- Retirement plan
- Career development and training opportunities
- Inclusive team environment
Technical Services Specialist employer: VHR Global Technical Recruitment
Contact Detail:
VHR Global Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Specialist
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in entertainment technology. This will not only help you during interviews but also show your genuine interest in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in technical services. Attend relevant events or join online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 3
Prepare for technical troubleshooting scenarios that may come up during the interview process. Practising common repair issues and solutions can give you an edge over other candidates.
✨Tip Number 4
Showcase your communication skills by preparing examples of how you've successfully resolved customer issues in the past. This is crucial for a role that involves significant customer interaction.
We think you need these skills to ace Technical Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electronics repair and customer support. Emphasise any technical degrees or certifications you have, as well as specific skills like soldering and using test equipment.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about the role of Technical Services Specialist. Mention your problem-solving skills and any experience you have with entertainment technology, as this will resonate with the company's focus.
Showcase Relevant Experience: When detailing your work history, focus on roles where you diagnosed and repaired electronic equipment. Include examples of how you've successfully resolved technical issues for customers, as this is a key part of the job.
Prepare for Technical Questions: Be ready to discuss your technical knowledge and troubleshooting methods during the interview process. Brush up on common issues related to electronics repair and be prepared to demonstrate your understanding of wiring standards and schematics.
How to prepare for a job interview at VHR Global Technical Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your technical degree and any relevant experience in electronics repair. Be prepared to discuss specific examples of troubleshooting and repairs you've successfully completed in the past.
✨Demonstrate Problem-Solving Abilities
Employers are looking for strong problem-solving skills. Prepare to share instances where you faced a technical challenge and how you resolved it, especially in high-pressure situations.
✨Communicate Clearly
Since this role involves customer support, effective communication is key. Practice explaining complex technical concepts in simple terms, as you may need to guide users through software updates or installations.
✨Prepare for Travel Questions
As the position requires occasional travel across Europe, be ready to discuss your flexibility and willingness to travel. Highlight any previous experiences that demonstrate your adaptability in different environments.
