Technical Services Specialist

Technical Service Specialist

Location: United Kingdom

Department: Technical Services

We are seeking a Technical Service Specialist to join our global entertainment technology company. You will play a key role in supporting, repairing, and maintaining advanced equipment used by customers worldwide. This role combines technical troubleshooting, customer support, and event preparation.

Key Responsibilities:

• Diagnose and repair company products; determine if replacement is needed
• Complete documentation for repairs, returns, and shipments
• Set up and configure new equipment for production
• Apply Engineering Change Orders to stock
• Support customers by phone and email, resolving technical issues
• Guide users on software updates and installations
• Prepare and ship demo or loan equipment
• Support trade show setup and travel to events or customer sites
• Train staff and clients on product use and repair procedures
• Report product issues to engineering; assist in testing prototypes

Requirements:

Essential:

• Technical degree in Electronics or equivalent experience
• 3–5 years’ experience in electronics repair
• Strong problem-solving and communication skills
• Ability to travel occasionally across Europe
• Proficient in soldering (including surface-mount), using hand/power tools and test equipment
• Skilled in Microsoft Outlook, Word, Excel, and PowerPoint
• Physically able to lift up to 23 kg

Desirable:

• Experience with PCBs, mechanical assemblies, and reading schematics
• Knowledge of current wiring standards
• Background in entertainment technology

Benefits:

• Salary: £32,000–£37,500 (based on experience)
• Private health and wellness cover
• Retirement plan
• Career development and training opportunities
• Inclusive team environment