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- Tasks: Support, repair, and maintain advanced entertainment technology equipment for global customers.
- Company: Join a leading global entertainment technology company making waves in the industry.
- Benefits: Enjoy a competitive salary, private health cover, retirement plan, and career development opportunities.
- Why this job: Be part of an inclusive team, work on exciting tech, and travel to events across Europe.
- Qualifications: Technical degree in Electronics or equivalent experience; 3-5 years in electronics repair required.
- Other info: Must be able to lift up to 23 kg and travel occasionally.
The predicted salary is between 32000 - 37500 £ per year.
Location: United Kingdom
Department: Technical Services
We are seeking a Technical Service Specialist to join our global entertainment technology company. You will play a key role in supporting, repairing, and maintaining advanced equipment used by customers worldwide. This role combines technical troubleshooting, customer support, and event preparation.
Key Responsibilities:
- Diagnose and repair company products; determine if replacement is needed
- Complete documentation for repairs, returns, and shipments
- Set up and configure new equipment for production
- Apply Engineering Change Orders to stock
- Support customers by phone and email, resolving technical issues
- Guide users on software updates and installations
- Prepare and ship demo or loan equipment
- Support trade show setup and travel to events or customer sites
- Train staff and clients on product use and repair procedures
- Report product issues to engineering; assist in testing prototypes
Requirements:
Essential:
- Technical degree in Electronics or equivalent experience
- 3–5 years’ experience in electronics repair
- Strong problem-solving and communication skills
- Ability to travel occasionally across Europe
- Proficient in soldering (including surface-mount), using hand/power tools and test equipment
- Skilled in Microsoft Outlook, Word, Excel, and PowerPoint
- Physically able to lift up to 23 kg
Desirable:
- Experience with PCBs, mechanical assemblies, and reading schematics
- Knowledge of current wiring standards
- Background in entertainment technology
Benefits:
- Salary: £32,000–£37,500 (based on experience)
- Private health and wellness cover
- Retirement plan
- Career development and training opportunities
- Inclusive team environment
Technical Services Specialist employer: VHR Global Technical Recruitment
Contact Detail:
VHR Global Technical Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Specialist
✨Tip Number 1
Familiarise yourself with the latest trends in entertainment technology. Understanding the current landscape will not only help you during interviews but also show your passion for the industry.
✨Tip Number 2
Network with professionals in the field. Attend industry events or join online forums where you can connect with others who work in technical services. This could lead to valuable insights and potential referrals.
✨Tip Number 3
Brush up on your troubleshooting skills. Be prepared to discuss specific examples of how you've resolved technical issues in the past, as this is a key part of the role.
✨Tip Number 4
Demonstrate your communication skills. Since the role involves customer support, practice explaining complex technical concepts in simple terms. This will be crucial during your interactions with customers.
We think you need these skills to ace Technical Services Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electronics repair and customer support. Emphasise any technical degrees or certifications you have, as well as specific skills like soldering and using test equipment.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role of Technical Services Specialist. Mention your problem-solving skills and any experience you have with event preparation or customer training, as these are key aspects of the job.
Showcase Relevant Experience: When detailing your work history, focus on roles where you diagnosed and repaired electronic equipment. Include specific examples of how you resolved technical issues for customers, as this will demonstrate your capability for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at VHR Global Technical Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your technical degree and any relevant experience in electronics repair. Be prepared to discuss specific examples of troubleshooting and repairs you've successfully completed in the past.
✨Demonstrate Problem-Solving Abilities
During the interview, be ready to tackle hypothetical scenarios or real-life problems related to technical issues. This will showcase your problem-solving skills and how you approach challenges in a practical setting.
✨Communicate Clearly
Since this role involves customer support, effective communication is key. Practice explaining complex technical concepts in simple terms, as you may need to guide users through software updates or equipment setups.
✨Prepare for Travel Questions
As the position requires occasional travel across Europe, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences that demonstrate your adaptability in different environments.
