Sales Order Processor in Narborough

Title: Sales Order Processor Salary: £28,000 – £29,000 per annum Working hours: Monday – Friday, 8:30am – 5:00pm Location: Narborough, Leicestershire VH Talent is delighted to be partnering with our client to recruit a dedicated Sales Order Processor. This is a key role within the business, responsible for managing the full order lifecycle, from initial enquiry and quotation, through to processing, fulfilment and aftercare. You’ll ensure every customer receives a seamless, efficient and professional service. We’re looking for a confident, detail-oriented individual who thrives in a customer-focused environment, enjoys problem-solving and takes pride in delivering excellent support. The Sales Order Processor: * Serve as the first point of contact for customer enquiries via phone, email and live chat * Prepare accurate quotations, ensuring all specifications and measurements are correctly captured * Process customer orders efficiently using internal systems * Liaise with suppliers, couriers and internal departments to ensure orders are delivered on time and meet service level agreements * Track and update customers on order progress * Manage customer queries and complaints, offering appropriate solutions and processing refunds when required * Maintain accurate documentation and support wider administrative duties as needed You’ll Need: * Strong customer service and communication skills * Experience in sales order processing, customer service, B2B or B2C environments (advantageous but not essential) * Solid administrative skills with the ability to multitask and prioritise * High attention to detail and accuracy when recording order information * Confident problem-solver with the ability to use initiative * Proficiency across Microsoft Office packages (Word, Excel, Outlook) What’s in it for You: * 25 days annual leave + Bank Holidays * Reward Scheme * Profit Share (subject to company performance) * Monday–Friday, daytime hours * Full training provided VH Talent, your Permanent and FTC Recruitment Partner