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- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join a global engineering organisation known for its excellence.
- Benefits: Enjoy bonuses, discounts, training, and a pension scheme with up to 10% contribution.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Customer service experience and attention to detail are key.
- Other info: Flexible working hours with early finish Fridays and potential for permanent role.
The predicted salary is between 28800 - 43200 £ per year.
Salary: Dependent on experience
Working hours: Day Shift, Monday - Friday
Location: Shepshed, Leicestershire
VH Talent is working collaboratively with our client, a renowned, global engineering organisation to appoint a Customer Account Coordinator on an initial 18 Months FTC. Are you a customer focused individual who prides themselves in going above and beyond to deliver an exceptional service to your client-base? If so, this role could be perfect for you!
As Customer Account Coordinator, you will be the primary contact for our client’s customers, answering all enquiries efficiently, providing a proactive and bespoke service to ensure the best customer satisfaction.
The Customer Account Coordinator (18 Months FTC) Role:
- Process customer purchase orders by reviewing requirements and accurately entering data into the ERP system.
- Stay current on import and export compliance requirements, monitoring regulatory changes and advising management on new or pending legislation that could impact business operations, while ensuring all mandatory government filings remain up to date.
- Interpret and apply relevant trade legislation, ensuring compliance with the most recent regulatory updates.
- Maintain and update export license records and logs.
- Provide support during internal and external compliance audits, working closely with Trade Compliance leadership as needed.
- Prepare, update, and maintain compliance-related reports and documentation.
- Generate customer quotations and supporting documentation, effectively managing priorities to consistently meet service expectations.
- Act as the main customer liaison for order management and enquiries, communicating with buyers and supply chain contacts via phone and email.
- Organise and coordinate customer visits and meetings when required.
- Route pricing-related questions to Senior Representatives or Commercial teams to ensure correct commercial terms are applied.
- Collaborate with Procurement, Demand Planning, and Manufacturing teams to develop accurate costings to support quotation activity.
- Leverage SAP or similar ERP systems to identify repeat and standard products, confirm availability, and assess lead times for customer orders.
You’ll Need:
- Experience of using an ERP system, preferably SAP is desirable however not essential.
- Previous experience of working in a Manufacturing or Engineering setting.
- Attention to detail by ensuring all orders are recorded accurately.
- Able to build excellent relationships with customers to encourage long term repeat business.
- Able to gather data and present to a Senior Leader.
- Good problem solving skills with the ability to use own initiative to provide solutions.
- Working knowledge of import/export trade compliance requirements, including ITAR, EAR, OFAC, NRC, and U.S. Customs and Border Protection regulations.
- Proficient in Microsoft packages; Word, Outlook, Excel.
What’s in it for you:
- Company bonus scheme.
- Income Protection.
- Pension Scheme offers up to 10% company contribution.
- Employee discounts on various services and goods.
- Training and development opportunities.
- Being part of an organisation that rewards success and advocates employee appreciation.
- Early finish Fridays.
- Potential for the role to become permanent.
VH Talent, your Permanent and FTC Recruitment Partner.
Customer Account Coordinator- 18 Months FTC employer: VH Talent Limited
Contact Detail:
VH Talent Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Coordinator- 18 Months FTC
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and any news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills align with the Customer Account Coordinator role. Highlight your customer service experience and problem-solving abilities to make a lasting impression.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It’s all about making connections!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Account Coordinator- 18 Months FTC
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Attention to Detail: Since this role involves processing orders and ensuring compliance, it's crucial to demonstrate your attention to detail. Use specific examples from your past experiences where you’ve successfully managed data or handled customer inquiries accurately.
Be Proactive in Your Communication: In your application, let us know how you’ve gone above and beyond for customers in the past. We love candidates who can show initiative and a proactive approach to problem-solving, so share those stories!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at VH Talent Limited
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond for a client, as this role is all about delivering exceptional service. Be ready to share how you’ve handled difficult situations or resolved customer issues.
✨Get Familiar with ERP Systems
Since the job mentions using an ERP system like SAP, it’s a good idea to familiarise yourself with how these systems work. If you have experience, be prepared to discuss it. If not, do a bit of research on common functionalities and how they can help in managing customer orders and data.
✨Understand Compliance Requirements
The role involves import/export compliance, so it’s crucial to have a basic understanding of relevant regulations. Brush up on terms like ITAR, EAR, and OFAC. Showing that you’re proactive about compliance will impress the interviewers and demonstrate your commitment to the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
